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Paper Tape
Posts: 1
Registered: ‎02-25-2011
Location: REDMOND
0 Kudos

SL 510 - OS goes back to factory settings automatically

 

Bought a SL 510, 6 months back. I gave it to my dad who is in India. Lately sometimes the laptop resets to factory settings when he powers on the laptop. This happened for the 3rd time today. He says that the OS reinstalled automatically but I think he is confusing the restore to factory settings and its not OS reinstall. I'm not sure if I he is unintentionally triggering the restore factory settings. All he can say is sometimes he notices the first time he pressed power button, it doesnt boot up, so he presses the button again. Not sure if a crash triggers a restore factory settings.

 

Can anyone suggest me what is happening here? Is there a button to restore factory settings in SL 510? Or is a system crash causing to resore factory settings?

 

Thanks

Raghav