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Paper Tape
Posts: 8
Registered: ‎12-19-2011
Location: Norway
0 Kudos
Accepted Solution

SL300 and SystemUpdate

I have a TP SL300 laptop. Ok machine, but suddenly the Lenovo System Update function failed. Error message says "It was discovered a problem with the package directory on the system update server for your system. Contact support."

I have searched the Lenovo WEB site but have not found any way of contacting them. No Warranty anymore. I found a Norwegian phone number but it does not work... 

I have system 273853G, Vista operating system and Norwegian language.

Anyone have experienced this problem and know a possible solution?

 

GeirT

Posts: 3,220
Registered: ‎07-31-2008
Location: Pakistan
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Re: SL300 and SystemUpdate

Hi and welcome to the forum!

 

Try reinstalling ThinkVantage System Update, perhaps it'll solve the issue:- http://support.lenovo.com/en_US/detail.page?LegacyDocID=TVSU-UPDATE

 

Keep us informed.

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
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Posts: 3,220
Registered: ‎07-31-2008
Location: Pakistan
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Re: SL300 and SystemUpdate

Also, is this the support number you were calling?

Norway Norwegian 6681-1100 8 AM - 5 PM
Monday - Friday
8152-1550
(Warranty service and support)
8:00 AM - 5:00 PM

 

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a
Kudos!
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Paper Tape
Posts: 8
Registered: ‎12-19-2011
Location: Norway

Re: SL300 and SystemUpdate

I installed new system update software yesterday and it still didn't work yesterday, but today it is working perfect!

Tanks. 

Paper Tape
Posts: 8
Registered: ‎12-19-2011
Location: Norway
0 Kudos

Re: SL300 and SystemUpdate

Yes the listed Norwegian telephone no. 6681-1100 is not working!

Posts: 3,220
Registered: ‎07-31-2008
Location: Pakistan
0 Kudos

Re: SL300 and SystemUpdate

Thanks, can you please explain a bit when you call the mentioned phone number in working hours what exactly happens? Do you get a busy tone or the number is dead altogether?

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a
Kudos!
Was your question answered today? Mark it as an Accepted Solution
de.gif  Lenovo Deutsche Community   es.gif  Lenovo Comunidad en Español 
Visit my YouTube Channel