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denodir
Fanfold Paper
Posts: 6
Registered: ‎06-16-2009
Location: San Jose, CA
Views: 2,768
Message 1 of 7

SL400 left hinge broke

So I was working on my laptop last night, and while I was trying to move the screen to have a better view, the latch suddenly broke. I had no idea why it could just break like that. My laptop is still working just fine, except with the broken latch the screen is not level. I called Lenovo customer service this morning, and the rep. said I could send the laptop to them tomorrow. She asked me if it was an accident, because if it was, I might have to pay for the service. I don't quite understand how Lenovo can determine whether a certain damage is caused by accident or simply poor product quality? I'm really anxious about this because I have so many papers to turn in for school, and several work-related documents. Has anyone in here experienced the same problem? If so, how did Lenovo deal with your case? I'd be grateful to hear from you 'cause I would seriously never do business with Lenovo anymore if they charged me to have the latch fixed.

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 2,756
Message 2 of 7

Re: SL400 latch broke

Are you taking about the latch or the hinge? It should be fine with the hinge repair under warranty, as long as you didn't drop it or anything like that. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
denodir
Fanfold Paper
Posts: 6
Registered: ‎06-16-2009
Location: San Jose, CA
Views: 2,747
Message 3 of 7

Re: SL400 latch broke

I believe it's the hinge, not the latch. Thanks a lot. I didn't really know the difference.

Sxooter
Token Ring
Posts: 276
Registered: ‎10-01-2008
Location: Denver, CO
Views: 2,726
Message 4 of 7

Re: SL400 latch broke

The SL series are well known for a weak left (as you look at it) hinge.  I had one break, no abuse or anything.  Lots of posts about it.  They fixed it in warrant.

 

They also have a weak power connector with a long power plug that puts a lot of stress on it and can cause it to break.  That they told me waas abuse.  Abuse my ass.  So, I no longer buy Lenovos.  Save on a $10 part in a warranty claim, lose a customer for life.  Yeah Lenovo!

denodir
Fanfold Paper
Posts: 6
Registered: ‎06-16-2009
Location: San Jose, CA
Views: 2,668
Message 5 of 7

Re: SL400 latch broke

I haven't had any problem with the AC adapter and power plug yet. I did have a similar problem with a Compaq laptop though. It just stopped charging all of a sudden. I contacted HP. They sent me a new one after asking me to do several tests to make sure it really wasn't working. Anyway, I sent my laptop to Lenovo yesterday. They should receive it by Monday and fix it by the end of next week. I'll let everyone know what's up once I have my laptop back. One big plus is that they use UPS Next Day Air (for warranty only guys, I had to wait 3 weeks to get my laptop last time).

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 2,621
Message 6 of 7

Re: SL400 latch broke

all the Lenovo thinkpads (apart from the W700) use the same power plug design, and i haven't really heard people complaining about the power plug design as far. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
ncooty
What's DOS?
Posts: 1
Registered: ‎11-30-2010
Location: US
Views: 1,384
Message 7 of 7

Re: SL400 latch broke

We've had our SL400 for a couple of years. The AC plug broke while it was under warranty and was repaired by mail within a few days. The left hinge broke just after the warranty ended and will cost $140 to repair. We're not so sure we would buy a Lenovo again. It seems to us that known defects should be repaired even out of warranty.
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