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Serial Port
Posts: 58
Registered: ‎02-03-2008
Location: Romania
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Accepted Solution

TPM error in event viewer

[ Edited ]

From time to time two error messages appear in the event viewer:

Event ID 13 (TPM): The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Event ID 516 (TBS): An error occurred while communicating with the TPM.  The driver returned 0x8007045d.

Event ID 16392 (TBS): An error occurred while starting the TBS.  The error code was 0x8028000c.

 

Sometimes it happens during resume from standby, other times at boot.

Running Vista x64 on an R61.

Message Edited by mludwig on 09-20-2008 10:04 AM
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Posts: 2
Registered: ‎09-15-2008
Location: Netherlands
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Re: TPM error in event viewer

I'm seeing the exact same errors in the event viewer on my T61 with Vista32. Hoepfully, someone can shed some light on this.
Serial Port
Posts: 58
Registered: ‎02-03-2008
Location: Romania
0 Kudos

Re: TPM error in event viewer

[ Edited ]

Hoi, a Dutchman. Hoe gaat het met je? I spent some months there this year.

Anyway, I am concerned over this error. If it's a hardware fault, I would like to send it back.

Message Edited by mludwig on 09-24-2008 11:08 PM
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Posts: 2
Registered: ‎09-15-2008
Location: Netherlands
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Re: TPM error in event viewer

It's a small world; I hope you had a good time in this small country.

 

About the errors: I just found this article on Microsoft's support pages. It seems to be a non-critical software issue. Nevertheless, since Microsoft advices a BIOS update, it might be something for Lenovo to look into (I'm on the latest BIOS for my T61).

Serial Port
Posts: 58
Registered: ‎02-03-2008
Location: Romania
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Re: TPM error in event viewer

Not really a solution, but it seems the errors can be ignored (by consumers, NOT Lenovo! You hear that?!).