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Paper Tape
Posts: 2
Registered: ‎09-08-2018
Location: DE
Views: 772
Message 1 of 2

Thinkpad L380 Yoga Fingerprint not working after sleep mode

Hallo all,

I have a brand new Thinkpad L380 Yoga, and strangely the Fingerprint scanner did not work after waking up from sleep mode.


I have tried to uninstall the fingerprint driver,try to update it from Lenovo Vantage, and i come to no avail.

Strangely, it also doesn;t work in the Windows Hello dialog, where you have to input a new fingerprint (This also happens after waking up from sleep mode though)


Please help me. THis is not a deal breaker, but annoys me;


n/b: The fingerprint is listed in device manager as synaptics-sgx




What's DOS?
Posts: 1
Registered: ‎12-06-2018
Location: DO
Views: 479
Message 2 of 2

Re: Thinkpad L380 Yoga Fingerprint not working after sleep mode

This worked for me:
Have you tried to update the driver or re-install it?

1.) [Start]

2.) type "Device Manger"

3.) Navigate to 'Biometric Devices'

4.) Right-click on the fingerprint reader and select [Properties]

5.) On the 'Driver' tab, select [Roll Back Driver]

6.) Or uninstall the reader and then let the machine scan itself and re-install

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