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1 Posts

11-08-2017

AT

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Thinkpad L570 Freeze

2017-11-08, 14:04 PM

Hi,

I have a brand new L570 Thinkpad. All updated with Companion, also Bios. When I play audio or videos with audio, Win10 freezes very soon after the playback starts, usually within seconds. First, the sound starts to get slower than usual and cursor slow, then windows freezes and I have to perform a hardware reset by long pressing the powerbutton.

No events in Event viewer.

Tried with other harddrive with other Win10 installation. Same problem.

Tried 100 times with various different settings (no 2nd monitor, no AC adapter, no external mouse and keyboard) and insalled Intel HD620 driver directly from Intel, but no luck.

Any help appreciated!

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14 Posts

10-31-2017

DE

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Betreff: Thinkpad L570 Freeze

2017-11-19, 4:23 AM
Maybe send the result of msinfo so we can see what might troubling. Or can u list your installed applications, antivirus?
Have you performed a full virus scan?
Does this also happen if you start your machine in safe mode?
What was the reason you updated BIOS for, any issues befor the update?
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14 Posts

10-31-2017

DE

16 Signins

305 Page Views

  • Posts: 14
  • Registered: ‎10-31-2017
  • Location: DE
  • Views: 305
  • Message 3 of 3

Betreff: Thinkpad L570 Freeze

2017-11-19, 4:29 AM

"insalled Intel HD620 driver directly from Intel, but no luck."

Well, INTEL recommends to use manufacturers vga drivers.

 

INTEL website :

"We supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided."

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