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AMarzuk
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Posts: 18
Registered: ‎01-04-2017
Location: DE
Views: 1,325
Message 1 of 25

Thinkpad stucks after pressing mute button !!!

HELLO !!!

My Thinkpad L560 stucks after pressing the mute button , then i must force shut down and restart it .

Is it common problem for thinkpad or its windows problem .

any solution will makes me greatfull .

thank you very much !!! : )

Ilzaman
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Registered: ‎11-29-2014
Location: Czech Republic
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Message 2 of 25

Re: Thinkpad stucks after pressing mute button !!!

Hello!
Same problem here.. Have you found any solution?
AMarzuk
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Message 3 of 25

Re: Thinkpad stucks after pressing mute button !!!

Hiii ...

not yet , nobody heard of this problem before , i called lenovo and they told me that its problem from the keyboard and im sure its not , they put some random people at technical support who dont know how to solve a problem .

for now , the only solution is not to use the mute button hh . Smiley Happy

Ilzaman
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Message 4 of 25

Re: Thinkpad stucks after pressing mute button !!!

Hey Smiley Happy

I've called to Lenovo too and I was told it might be Motherboard problem... Not sure about that... Just to clarify the situation. Are you running win 7 or 10?

AMarzuk
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Registered: ‎01-04-2017
Location: DE
Views: 1,253
Message 5 of 25

Re: Thinkpad stucks after pressing mute button !!!

Hey .

I'm running win 10 !!

And if it's motherboard problem what should we do in this case ?? 

 

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Message 6 of 25

Re: Thinkpad stucks after pressing mute button !!!

Since it's a physical button on the keyboard the idea that it could be a keyboard problem is not so far stretched in my opinion.

 

And it would be an easy repair since swapping a new KB is rather easy and affordable. If it's a motherboard problem then a mobo swap will cost more.

 

To rule out a software issue I would try to boot from a Linux Distro out of a CD/DVD or USB drive.

 

 

.

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AMarzuk
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Posts: 18
Registered: ‎01-04-2017
Location: DE
Views: 1,245
Message 7 of 25

Re: Thinkpad stucks after pressing mute button !!!

Hey .

I Reset my laptop so I can have the audio drivers before the update , when I got my laptop it ran win 7 and I upgraded it to win 10 from Lenovo which installed so many new drivers.

I hope it's driver problem and not motherboard . I'll call Lenovo today to see if they have other solutions and I'll inform you if they have something new !! Smiley Happy 

Ilzaman
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Views: 1,242
Message 8 of 25

Re: Thinkpad stucks after pressing mute button !!!

Hey, I'll try to call them too. I'm running windows 7 so it does not look like driver problem as both versions of win have the same problem. What makes me wonder is the fact that it freezes only sometimes, it tend to freeze when te laptop is under load. Not every time i press the mute button. 

I'll let you know if they find any solution Smiley Happy

AMarzuk
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Registered: ‎01-04-2017
Location: DE
Views: 1,235
Message 9 of 25

Re: Thinkpad stucks after pressing mute button !!!

i called them and they say that it can be software problem so maybe reinstalling windows can be the solution and if its not then its hardware problem so i have to send them the laptop to replace the motherboard or any other hardware which causing the problem . Smiley Happy
Ilzaman
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Location: Czech Republic
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Message 10 of 25

Re: Thinkpad stucks after pressing mute button !!!

I've called them too. They have told me that, as i tried reinstalling the driver and it didn't help, it might be a hardware problem (MB or KB) so i have to pay a visit to a repair centre... Smiley Very Happy so it looks like they've told both of us the same Smiley Happy

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