01-16-2019 02:06 PM
I submitted a support request to lenovo using the only way I could find - via MTSA: https://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html
After 36 hours - nobody has contacted me. That's some advanced level of support.
I have opened my support ticket too. Waiting for an answer...
01-17-2019 09:33 AM
Called lenovo Finland as I was tired waiting for my support ticket to be processed. The guy said that the only thing he can do is to elevate my support request to Lenovo HQ, and here's what he got as an asnwer:
Unfortunately the warranty exception request has been declined by Lenovo due the fact that warranty has ended.
Now they offer to diagnose the laptop for 40€ and then replace the motherboard for god knows how much.
I'm pleased with the work of their Finnish phone support - they really tried to help, and really mad at Lenovo HQ, as they didn't even bother reading through my case, judjing by the fact that faulty bios updater is still available for download.
01-17-2019 09:35 AM - edited 01-17-2019 09:36 AM
People in my IT department (distributed among various locations) just bricked 4 within the past 24 hours. Whoops!
Fortunately, we have a 3 yr warranty on all our units. As this is an older model and many people are likely to only have the standard 1 yr warranty, it's going to be interesting to see how Lenovo handles bricked units. There really isn't a way that I'm aware of for consumers to recover a system if it bricks due to a BIOS failure. And if the consumer was unfortunate enough to have encrypted their drive via TPM, and don't have the recovery key stored someplace offline, they are really up S-creek.
01-17-2019 09:56 AM - edited 01-17-2019 02:28 PM
Hello ?! I mean, pay €40 to state the obvious ? It's BRICKED!
...And thanks to YOU, Lenovo. Because of your sheer incompetence and total lack of respect for your customers.
01-18-2019 05:42 AM
Does this mean that they try to provide a solution for the problem? Should I request a service ticket too? I can’t wait too see what they are up to.
At least there is somebody discussing the issue. And yes, i'd open a ticket too.
01-18-2019 07:32 AM
I'm a Global Enterprise customer, so I'm privvy to a tiny bit more than the general consumers. I have been informed (and confirmed) that they have removed the 1.35 BIOS from the web downloads. They are in process of removing it from ThinkVantage System Update (TVSU). I imagine this will also apply to people using the similar "Vantage" application. So, yes, it would seem they are now aware of the issue and addressing it internally to some extent.