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quarksoup
What's DOS?
Posts: 3
Registered: ‎05-20-2009
Location: denver
Views: 1,642
Message 1 of 6

UltraNav and TrackPoint drivers will not install

Hi-

 

I have a brand new refurbished SL 500 on which I cannot install the UltraNav or TrackPoint drivers.  I am forced to use a USB mouse.  Attempting to install the drivers from the lenovo support site result in an unhelpful "Installation Failed" error.  This laptop is running Vista Business 32.

wizaard
Token Ring
Posts: 88
Registered: ‎03-16-2009
Location: Czech Republic
Views: 1,618
Message 2 of 6

Re: UltraNav and TrackPoint drivers will not install

I don't know what to do - I've never had such problem. Anyway - do you attempt to install the latest Windows Vista 32 bit driver? Do you have all other drivers installed and updated?

 

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67226

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70011


Lenovo ThinkPad T440s (i5-4300U, 4GB, Intel HD 4400, 256GB SSD, WWAN)
Lenovo Blog CZ
tangcla
Blue Screen Again
Posts: 59
Registered: ‎05-03-2009
Location: Melbourne, Australia
Views: 1,566
Message 3 of 6

Re: UltraNav and TrackPoint drivers will not install

Are you aware that the SL300 uses the UltraNav, whereas the SL400/SL500 uses a Synaptics-based device? They are different drivers.

quarksoup
What's DOS?
Posts: 3
Registered: ‎05-20-2009
Location: denver
Views: 1,556
Message 4 of 6

Re: UltraNav and TrackPoint drivers will not install

Thanks tangcla,

 

I did not know that the SL500 used the Synaptics based device.  I downloaded/installed the driver and it still does not work.  I am starting to think that perhaps the device is not even pluged in..?  The device will not even work in the ThinkVantage software when you boot to that. 

abu2_00
What's DOS?
Posts: 2
Registered: ‎07-15-2010
Location: Australia
Views: 853
Message 5 of 6

Re: UltraNav and TrackPoint drivers will not install

Hi .

Has anyone been able to find a solution for this problem. I having the exact issue and now I'm left with no touch pad or trackpoint. The Bios incidentally doesn't even have a mouse configuration what so ever.

Thanks

quarksoup
What's DOS?
Posts: 3
Registered: ‎05-20-2009
Location: denver
Views: 849
Message 6 of 6

Re: UltraNav and TrackPoint drivers will not install

My problem ended up being hardware.  I had to contact customer support and they sent me a new track pad assembly which I was able to install.  no problems after that.

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