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123 Posts

03-16-2009

Canada

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  • Message 1 of 16

Video Card Problems

2009-09-25, 21:43 PM

My system just recovered from a serious video card error. (Mobile Intel (R) 965 Express Chipset Family)

 

I ran the Lenovo System Toolbox check on the video card and got the following: Not supported ----- Non-local video memory test

 

Help?

 

 

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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20986 Posts

12-20-2008

Australia, Melbourne

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  • Message 2 of 16

Re: Video Card Problems

2009-09-26, 3:11 AM

have you run a test from PC-Doctor 5 on the GPU?? what lead to this error, did you install anything or did anything?

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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123 Posts

03-16-2009

Canada

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  • Posts: 123
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  • Message 3 of 16

Re: Video Card Problems

2009-09-26, 10:34 AM

I work for an NGO in West Africa --- there was an electricity cut so I plugged my laptop into an inverter (AC-DC) and I believe that this caused the problem. I won't be plugging into that again!

 

I ran a diagnostic test on the video card using Lenovo system toolbox --- is that the same as PC-doctor test on GPU?

 

 

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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20986 Posts

12-20-2008

Australia, Melbourne

20622 Signins

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  • Message 4 of 16

Re: Video Card Problems

2009-09-26, 12:09 PM

what did the test say???

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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123 Posts

03-16-2009

Canada

329 Signins

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  • Posts: 123
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  • Message 5 of 16

Re: Video Card Problems

2009-09-26, 12:39 PM

All tests passed except

Non-local video memory test result said "Not supported"

 

 

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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20986 Posts

12-20-2008

Australia, Melbourne

20622 Signins

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  • Posts: 20986
  • Registered: ‎12-20-2008
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  • Message 6 of 16

Re: Video Card Problems

2009-09-26, 14:11 PM

have you tried to reinstall the video driver???

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Reply
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123 Posts

03-16-2009

Canada

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  • Message 7 of 16

Re: Video Card Problems

2009-09-26, 14:28 PM

how?

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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20986 Posts

12-20-2008

Australia, Melbourne

20622 Signins

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  • Posts: 20986
  • Registered: ‎12-20-2008
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  • Message 8 of 16

Re: Video Card Problems

2009-09-26, 15:19 PM

can you boot into your os?

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Reply
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123 Posts

03-16-2009

Canada

329 Signins

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  • Message 9 of 16

Re: Video Card Problems

2009-09-26, 15:22 PM

i think so - but not sure how to do that

 

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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20986 Posts

12-20-2008

Australia, Melbourne

20622 Signins

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  • Message 10 of 16

Re: Video Card Problems

2009-09-26, 15:36 PM

when you boot into your Operating system, go into your c: drive, under DRIVER folder, there should be a subfolder called VIDEO, which contains your graphics installation file, try to reinstall it. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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123 Posts

03-16-2009

Canada

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  • Message 11 of 16

Re: Video Card Problems

2009-09-26, 15:41 PM

can i go to "my computer" > then open c: drive > drivers?

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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123 Posts

03-16-2009

Canada

329 Signins

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  • Posts: 123
  • Registered: ‎03-16-2009
  • Location: Canada
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  • Message 12 of 16

Re: Video Card Problems

2009-09-26, 15:43 PM

how do I reinstall once I get to the video driver?

 

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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20986 Posts

12-20-2008

Australia, Melbourne

20622 Signins

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  • Posts: 20986
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  • Message 13 of 16

Re: Video Card Problems

2009-09-26, 15:58 PM

these an exe. file that you can click to install. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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123 Posts

03-16-2009

Canada

329 Signins

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  • Posts: 123
  • Registered: ‎03-16-2009
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  • Message 14 of 16

Re: Video Card Problems

2009-09-26, 16:07 PM

I can get as far as the video driver but don't know how to try to reinstall it.

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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123 Posts

03-16-2009

Canada

329 Signins

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  • Posts: 123
  • Registered: ‎03-16-2009
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  • Message 15 of 16

Re: Video Card Problems

2009-09-26, 16:08 PM

sorry - just read last post --- i will try that

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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123 Posts

03-16-2009

Canada

329 Signins

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  • Posts: 123
  • Registered: ‎03-16-2009
  • Location: Canada
  • Views: 1278
  • Message 16 of 16

Re: Video Card Problems

2009-09-26, 16:10 PM

no exe. file just INFCACHE.1 and video.tag files

x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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