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04-24-2019

CH

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Yoga L380 microphone not working

2019-04-25, 13:59 PM

Hello,

 

the built in microphone of my brand new Yoga L380 is not working. I run the diagnostics and everything seems fine.

 

Moreover I tried with an external PnP usb microphone and even if it was recognized it didn't work so I think that an hardware failure could be excluded.

 

Do you have any guess for a possible solution?

 

Thanks

 

Giuseppe

 

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250 Posts

07-23-2018

US

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Re: Yoga L380 microphone not working

2019-05-09, 9:13 AM

Hello Giuseppe71


Welcome to Lenovo Community!


This issue might be because of settings related to Microphone.


Make sure that the microphone that you are using is not disabled and is set as default in the computer. Follow these steps to check this:

a) Right click on the volume icon and select “Recording devices”.

b) Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.

c) Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.

d) You may also check if the microphone that you are using is set as default.

You can also refer to the following link, which has troubleshooting related to “No Sound”.


No sound in Windows (Steps referred in the following link are applicable to Windows 10 Technical Preview as well).

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

Hope this helps. 

 

Regards,

Moe

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