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pooyam61
Paper Tape
Posts: 6
Registered: ‎10-05-2009
Location: iran
Views: 13,590
Message 1 of 10

camera problem in all windows . Creation of the Video preview failed.

when i click on webcam icon in my computer this error appears

 

Creation of the Video preview failed. please check the device connection and make sure that device is not being used by another application or user.

 

my notebook is Thinkpad SL500c  4414-W3H

 

i think my camera is D-max STK-2135

 

i installed the latest driver in website 6ack18ww.exe http://www-307.ibm.com/pc/support/site.wss/MIGR-69973.html

 

i format my hard drive and install windows seven, windows vista sp2 ,windows xp sp2 ,windows xp sp3

 

but in all windows the bottom error appears. (Creation of the Video preview failed)

 

i searched this error in google and do everything in froum and websites but nothing changed.

 

i installed  yawcam but  nothing changed the yawcam can't do anything.

 

please help me how can i solve this problem.

 

thx very very very.....

Retired Moderator
Retired Moderator
Posts: 3,220
Registered: ‎07-31-2008
Location: Pakistan
Views: 13,580
Message 2 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

Appears like lenovo needs to update it's camera drivers for SL series and Microsoft needs to do some fixing here too.

 

Google is full of this error:- http://www.google.com/search?client=safari&rls=en&q=Creation+of+the+Video+preview+failed&ie=UTF-8&oe... Smiley Surprised

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
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pooyam61
Paper Tape
Posts: 6
Registered: ‎10-05-2009
Location: iran
Views: 13,577
Message 3 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

i google it but i couldn't find any solution

pooyam61
Paper Tape
Posts: 6
Registered: ‎10-05-2009
Location: iran
Views: 13,570
Message 4 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

please help ??

 

 i do “regsvr32 /u qcap.dll & regsvr32 qcap.dll”

 

 rename my  usb video camera to Intergrated Camera in control panel scanners and cameras.

 

 regsvr %windir%\system32\qdv.dll

 

 i installed the latest directx 9 (DirectX End-User Runtimes 9.27.1734 Redistributable (August 2009))

 

 i installed the latest vga driver  (6adk04ww.exe) (Display (NVIDIA GeForce G 105M) driver and Audio driver (NVIDIA HDMI Audio) for Windows XP - ThinkPad SL300, SL400, SL400c, SL500 and SL500c)

 

 i used yawcam

 

but still  usb video camera is in device manager and this error  (Creation of the Video preview failed. please check the device connection and make sure that device is not being used by another application or user.)

in windows xp .

 

i install & reinstall manualy & automatic the setup driver (6ack18ww.exe)

 

i reinstall my windows to sp3 and agin to sp2 and again to vista ultimate sp2

 

but  still  usb video camera is in device manager and this error  (Creation of the Video preview failed. please check the device connection and make sure that device is not being used by another application or user.)

in all windows.

 

the lenovo and ibm team please

 

please do somthing and solve the problem

 

 

 

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 13,561
Message 5 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

http://support.microsoft.com/kb/816132

 

this is a problem with microsoft system apparently.

 

 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
pooyam61
Paper Tape
Posts: 6
Registered: ‎10-05-2009
Location: iran
Views: 13,540
Message 6 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

the http://support.microsoft.com/kb/816132 (that i sow it in other froums befor)  is for

 

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Tablet PC Edition

not for windows vista and 7

 

but my problem is on all windows  win xp sp2 and sp3  x86, win vista sp2 ultimate x86 ,win 7 ultimate x86

 

 

 

i see this in other forum

 

 

"I now know the solution! If you've installed Vista or Windows 7 and recently gone back to XP or perhaps even dual booted, the reason for your webcam not working is due to the Vista/Windows 7 drivers modifying the actual firmware of the webcam. Try using the Vista/Windows 7 driver in windows XP and see if that solves the problem."

 

i think this problem occured when first time i install windows vista on my sl500c,after that the camera did't work.

i think the driver in vista change my camera firmware and after that it show as Usb Camera ia all windows and did't work even on vista.

 

problem is the driver for the xp and vista is the same "6ack18ww.exe"

 

and i can't  install vista driver on xp, bytheway the setup_chk.exe did not run on any os.

 

is there any firmware that i can reflash my camera firmware to last version or version that work in windows xp???

 

please send me firmware..??

 

please sombody help??

 

 

 

pooyam61
Paper Tape
Posts: 6
Registered: ‎10-05-2009
Location: iran
Views: 13,538
Message 7 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

i found ChipGenius v3 and found my specification details, the webcam is Sonix  sn9c288

 

"Device Name: ?USB Video Device

PnP Device ID: VID = 0C45 PID = 62C0
Serial Number: 6&&2BCAFCF3&&0&&0000
Revision: (Information not returned)

Device Type: Standard USB device - USB2.0 High-Speed

Chip Vendor: SONiX
Chip Part-Number: SN9C288PFG

Product Vendor: (N/A)
Product Model: USB CameraI?C?E?I??

Tools on Web: ?http://bbs.mydigit.cn/read.php?tid=38370"

 

 

the website for download for Sonix Product :http://www.sonix.com.tw/sonix/downloads.do

 

but there is no driver for this chip "" SN9C288  ""

 

could anyone please find firmware or driver fo this version???

 

thx

Retired Moderator
Retired Moderator
Posts: 3,220
Registered: ‎07-31-2008
Location: Pakistan
Views: 13,522
Message 8 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

As I said before, it seems like both Microsoft and lenovo needs to address this issue, if not both then at least one party nonetheless.  

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
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pooyam61
Paper Tape
Posts: 6
Registered: ‎10-05-2009
Location: iran
Views: 13,438
Message 9 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

what is the email for ibm lenovo driver team , so we can send this error to them maby they can find a solution , please inform the driver team

Retired Moderator
Retired Moderator
Posts: 3,220
Registered: ‎07-31-2008
Location: Pakistan
Views: 13,434
Message 10 of 10

Re: camera problem in all windows . Creation of the Video preview failed.

Try this:- http://www-307.ibm.com/pc/support/site.wss/product.do?template=/onlineassistant/submitAQuestion.vm&s...

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a
Kudos!
Was your question answered today? Mark it as an Accepted Solution
de.gif  Lenovo Deutsche Community   es.gif  Lenovo Comunidad en Español 
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