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07-21-2017

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3 Freezes in the Past Week with my P50s

2017-09-01, 15:26 PM

My pc has froze 3 times in the past week.  I've applied all available Windows updates.  I've applied all available updates in System Update.

 

What info can I share to help track this down?

 

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Re: 3 Freezes in the Past Week with my P50s

2017-09-01, 15:31 PM
Machine Type Model: 20FL000MU
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Re: 3 Freezes in the Past Week with my P50s

2017-09-01, 15:54 PM

Hi mdepouw-cei,

 

Greetings.

 

You can try running hardware diagnostics on your machine.

Reliability monitor of Windows can also be a resource to use investigating it.

System file checker, as well as other software tools (as an example exe file here), can also help. 

 

Update us how it goes.

 

Regards



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2445 Posts

03-09-2012

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Re: 3 Freezes in the Past Week with my P50s

2017-09-01, 16:36 PM

Check the event log for critical events for areas/subsystem generating the failure. It would help pin it down. All drivers etc are not necessarily crash proof. 

 

When did it start doing this and any changes occurred before these events.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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22 Posts

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Re: 3 Freezes in the Past Week with my P50s

2017-09-26, 15:45 PM

Thanks spidey101.  I tried installing the realibity monitor and it failed to install the MSFT Visual C++ 2015 update:

 

 

I noticed the webpage says win 7 and 8 but not win 10.  Is it supported?

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Re: 3 Freezes in the Past Week with my P50s

2017-09-26, 15:47 PM

I tried the reliability monitor but it seems the instructions are not applicable to win 10 as I don't see realiability and perf in the tree

 

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Re: 3 Freezes in the Past Week with my P50s

2017-09-26, 15:50 PM

My pc locked up again today.  I was on a skype for business call and i was able to still talk and hear the other person which was interesting.  The rest of my PC was frozen though.  Couldn't move the mouse, keyboard didn't work, apps that were loading didn't load.

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22 Posts

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Re: 3 Freezes in the Past Week with my P50s

2017-09-26, 15:57 PM

My PC froze somewhere around 11:15 AM.

 

System Log

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Re: 3 Freezes in the Past Week with my P50s

2017-09-26, 16:54 PM

Hi mdepouw-cei

 

How was the lenovo diagnostics and BSOD checked from here?

What was the result?

 

Regards



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22 Posts

07-21-2017

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  • Message 10 of 16

Re: 3 Freezes in the Past Week with my P50s

2017-09-26, 17:02 PM

IT folks won't let me install whoCrashed.  I'll give the bootable diagnositcs a try.  thanks!

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