Debugging team has analyzed the memory dump and provided below information.
Analysis Summary (Conclusion)
-------------------------------------------------------------------------------------------------------------------------------------------------
This indicates that an attempt to reset the display driver and recover from a timeout failed. The GPU is taking more time than permitted to display graphics to your monitor.
You may need to install the latest updates for your display driver, so that it properly supports the TDR process.
Action Plan
-------------------------------------------------------------------------------------------------------------------------------------------------
The faulty component here is the NVIDIA driver. We recommend you to get in touch with the vendor and have them review the dump as well. If there is any latest version available, then please update the driver to the latest.
Module[119] [C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLTWI.INF_AMD64_C320601607A026AA\NVLDDMKM.SYS]
Company Name: NVIDIA Corporation
File Description: NVIDIA Windows Kernel Mode Driver, Version 419.17
Product Version: (25.21:14.1917)
File Version: (25.21:14.1917)
File Size (bytes): 20726016
File Date: Thu Feb 21 06:17:02 2019
Module TimeDateStamp = 0x5c6d35f0 - Wed Feb 20 06:11:44 2019
Module Checksum = 0x013cc888
Module SizeOfImage = 0x01425000
Module Pointer to PDB = [C:\dvs\p4\build\sw\rel\gpu_drv\r418\r419_12\drivers\display\lddm\nvlddmkm\_out\wddm2_amd64_release\nvlddmkm.pdb]
Module PDB Guid = {F673CD78-9333-411B-A708-9EF8B90C5302}
Module PDB Age = 0x1
Machine Details (Dump Info)
-------------------------------------------------------------------------------------------------------------------------------------------------
Dump Name: MEMORY.DMP
Computer Name: XXX-23
Windows 10 Kernel Version 17763 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Kernel base = 0xfffff806`7b00d000 PsLoadedModuleList = 0xfffff806`7b4289f0
Debug session time: Thu Mar 21 05:46:32.417 2019 (UTC - 7:00)
System Uptime: 0 days 12:39:15.047
SystemManufacturer = LENOVO
SystemProductName = 20M9000FUS
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Bugcheck: 116 (FFFFB504177F3010, FFFFF80019550720, FFFFFFFFC000009A, 4)
Kernel Complete Dump File: Full address space is available.
Bugcheck details
-------------------------------------------------------------------------------------------------------------------------------------------------
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffb504177f3010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80019550720, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Crashing Stack
-------------------------------------------------------------------------------------------------------------------------------------------------
# Child-SP RetAddr Call Site
00 ffff8705`c7047918 fffff800`15590a11 nt!KeBugCheckEx
01 ffff8705`c7047920 fffff800`1554c348 dxgkrnl!TdrBugcheckOnTimeout+0xf5
02 ffff8705`c7047960 fffff800`15544876 dxgkrnl!ADAPTER_RENDER::Reset+0x174
03 ffff8705`c7047990 fffff800`15590155 dxgkrnl!DXGADAPTER::Reset+0x4da
04 ffff8705`c7047a10 fffff800`155902b7 dxgkrnl!TdrResetFromTimeout+0x15
05 ffff8705`c7047a40 fffff806`7b0c11ea dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
06 ffff8705`c7047a70 fffff806`7b093bc5 nt!ExpWorkerThread+0x16a
07 ffff8705`c7047b10 fffff806`7b1c7a3c nt!PspSystemThreadStartup+0x55
08 ffff8705`c7047b60 00000000`00000000 nt!KiStartSystemThread+0x1c
Debug Notes (Analysis)
-------------------------------------------------------------------------------------------------------------------------------------------------
Bug Check 0x116: VIDEO_TDR_FAILURE
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x116---video-tdr-failure
10: kd> !dumptime
Event Times (UTC - 7:00)
============ ==========================
System Start 03/20/2019 05:07:17.370 PM
Dump Start 03/21/2019 05:46:32.417 AM
Stat Duration
============= =============
System Uptime 12h:39:15.047
10: kd> !t
Process Thread CID UserTime KernelTime ContextSwitches Wait Reason Time State
System (ffffb503ffcca300) ffffb504160d1040 4.2f00 0s 2s.734 111046 Executive 1s.812 Running on CPU 10
Priority:
Current Base UB FB IO Page
15 13 0 0 2 5
# Child-SP Return Call Site
0 ffff8705c7047918 fffff80015590a11 nt!KeBugCheckEx+0x0
1 ffff8705c7047920 fffff8001554c348 dxgkrnl!TdrBugcheckOnTimeout+0xf5
2 ffff8705c7047960 fffff80015544876 dxgkrnl!ADAPTER_RENDER::Reset+0x174
3 ffff8705c7047990 fffff80015590155 dxgkrnl!DXGADAPTER::Reset+0x4da
4 ffff8705c7047a10 fffff800155902b7 dxgkrnl!TdrResetFromTimeout+0x15
5 ffff8705c7047a40 fffff8067b0c11ea dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
6 ffff8705c7047a70 fffff8067b093bc5 nt!ExpWorkerThread+0x16a
7 ffff8705c7047b10 fffff8067b1c7a3c nt!PspSystemThreadStartup+0x55
8 ffff8705c7047b60 0000000000000000 nt!KiStartSystemThread+0x1c
This thread is crashing
10: kd> dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffb504177f3010
+0x000 Signature : 0x52445476
+0x008 pState : 0xffffb504`17b06964 2 ( TdrStateRecoveryInProgress )
+0x010 TimeoutReason : 3 ( TdrReasonVSyncTimeout )
+0x018 Tick : _ULARGE_INTEGER 0x8b
+0x020 pAdapter : 0xffffb504`13ad2000 DXGADAPTER
+0x028 referenceCookie : 0xffffffff`ffffffff
+0x030 pVidSchContext : (null)
+0x038 GPUTimeoutData : _TDR_RECOVERY_GPU_DATA
+0x050 CrtcTimeoutData : _TDR_RECOVERY_CONTEXT::<unnamed-type-CrtcTimeoutData>
+0x060 pProcessName : 0xffffb504`197de8b0 "dwm.exe"
+0x068 DbgOwnerTag : 0xfffff800`19550720
+0x070 PrivateDbgInfo : _TDR_DEBUG_REPORT_PRIVATE_INFO
+0xb10 pDbgReport : 0xffffb504`114f7c00 _WD_DEBUG_REPORT
+0xb18 pDbgBuffer : 0xffff8e82`5da70000 Void
+0xb20 DbgBufferSize : 0x89954
+0xb28 pDumpBufferHelper : (null)
+0xb30 pDbgInfoExtension : 0xffff8e82`7d1ed510 _DXGKARG_COLLECTDBGINFO_EXT
+0xb38 pDbgBufferUpdatePrivateInfo : 0xffff8e82`5da70140 Void
+0xb40 ReferenceCount : 0n2
+0xb48 pScenarioContext : (null)
+0xb50 pPowerThread : (null)
+0xb58 bReportSubmitted : 0 ''
10: kd> ub fffff80019550720
nvlddmkm!nvDumpConfig+0x2359a0:
fffff800`19550700 48ff2569a3e1ff jmp qword ptr [nvlddmkm!nvDumpConfig+0x4fd10 (fffff800`1936aa70)]
fffff800`19550707 cc int 3
fffff800`19550708 48ff25c9a1e1ff jmp qword ptr [nvlddmkm!nvDumpConfig+0x4fb78 (fffff800`1936a8d8)]
fffff800`1955070f cc int 3
fffff800`19550710 48ff25a9a2e1ff jmp qword ptr [nvlddmkm!nvDumpConfig+0x4fc60 (fffff800`1936a9c0)]
fffff800`19550717 cc int 3
fffff800`19550718 48ff25f9a1e1ff jmp qword ptr [nvlddmkm!nvDumpConfig+0x4fbb8 (fffff800`1936a918)]
fffff800`1955071f cc int 3
10: kd> dt 0xffffb504`13ad2000 DXGADAPTER
dxgkrnl!DXGADAPTER
+0x000 m_NodeListEntry : _LIST_ENTRY [ 0xffffb504`0f494000 - 0xffffb504`00c761c0 ]
+0x010 m_pNodeParent : 0xffffb504`00c76000 DXGGLOBAL
+0x018 m_ReferenceCount : ReferenceCountWithHistoryTracking
+0x020 m_WarpAdapterReferenceCookie : 0
+0x028 m_DdiReferenceCookie : 0xffffffff`ffffffff
+0x030 m_CoreAccessEvent : _KEVENT
+0x048 m_PowerStateRequestLock : DXGPUSHLOCK
+0x060 m_PowerTransitionLock : DXGPUSHLOCK
+0x078 m_AdapterStopResetLock : DXGPUSHLOCKFAST
+0x088 m_PowerState : 0 ( POWERSTATE_REQUESTED_D0 )
+0x090 m_pCoreResource : 0xffffb504`16fd9390 _ERESOURCE
+0x098 m_ExclusiveAccessReason : 2 ( DXGADAPTER_EXCLUSIVEACCESS_FLUSHSCHEDULER )
+0x0a0 m_pWorkerThreadOfExclusiveOwner : [2] (null)
+0x0b0 m_ExecutionState : 1 ( EXECUTION_ACTIVE )
+0x0b4 m_DisableDevicePowerRequired : 0 ''
+0x0b5 m_bSuspended : 0 ''
+0x0b6 m_bHybridDiscrete : 0x1 ''
+0x0b7 m_bUseSelfRefreshVRAMInS3 : 0 ''
+0x0b8 m_bInDestruction : 0 ''
+0x0b9 m_bParavirtualized : 0 ''
+0x0ba m_bParavirtualizedSecure : 0 ''
+0x0bb m_bVailSupported : 0 ''
+0x0bc m_bACGSupported : 0x1 ''
+0x0c0 m_pDeviceObject : 0xffffb504`171d4030 _DEVICE_OBJECT
+0x0c8 m_DevicePDOBase : 0xffffb504`17b0f060
+0x0d0 m_Ordinal : 3
+0x0d8 m_DdiAccessEvent : _KEVENT
+0x0f0 m_pDdiResource : 0xffffb504`16fd9410 _ERESOURCE
+0x0f8 m_DxgkInterface : _DXGK_INTERFACE
.
.
.
10: kd> dt 0xffffb504`171d4030 _DEVICE_OBJECT
dxgkrnl!_DEVICE_OBJECT
+0x000 Type : 0n3
+0x002 Size : 0x16f0
+0x004 ReferenceCount : 0n0
+0x008 DriverObject : 0xffffb504`16198e30 _DRIVER_OBJECT
+0x010 NextDevice : 0xffffb504`1675adf0 _DEVICE_OBJECT
+0x018 AttachedDevice : (null)
+0x020 CurrentIrp : (null)
+0x028 Timer : (null)
+0x030 Flags : 0x2004
+0x034 Characteristics : 0x100
+0x038 Vpb : (null)
+0x040 DeviceExtension : 0xffffb504`171d4180 Void
+0x048 DeviceType : 0x23
+0x04c StackSize : 3 ''
+0x050 Queue : _DEVICE_OBJECT::<unnamed-type-Queue>
+0x098 AlignmentRequirement : 0
+0x0a0 DeviceQueue : _KDEVICE_QUEUE
+0x0c8 Dpc : _KDPC
+0x108 ActiveThreadCount : 0
+0x110 SecurityDescriptor : 0xffff8e82`60ef7e60 Void
+0x118 DeviceLock : _KEVENT
+0x130 SectorSize : 0
+0x132 Spare1 : 0
+0x138 DeviceObjectExtension : 0xffffb504`171d5720 _DEVOBJ_EXTENSION
+0x140 Reserved : (null)
10: kd> dt 0xffffb504`16198e30 _DRIVER_OBJECT
dxgkrnl!_DRIVER_OBJECT
+0x000 Type : 0n4
+0x002 Size : 0n336
+0x008 DeviceObject : 0xffffb504`17e249f0 _DEVICE_OBJECT
+0x010 Flags : 0x412
+0x018 DriverStart : 0xfffff800`189e0000 Void
+0x020 DriverSize : 0x1425000
+0x028 DriverSection : 0xffffb504`12310510 Void
+0x030 DriverExtension : 0xffffb504`16198f80 _DRIVER_EXTENSION
+0x038 DriverName : _UNICODE_STRING "\Driver\nvlddmkm"
+0x048 HardwareDatabase : 0xfffff806`7b97b888 _UNICODE_STRING "\REGISTRY\MACHINE\HARDWARE\DESCRIPTION\SYSTEM"
+0x050 FastIoDispatch : (null)
+0x058 DriverInit : 0xfffff800`19dd40b4 long nvlddmkm!nvDumpConfig+0
+0x060 DriverStartIo : (null)
+0x068 DriverUnload : 0xfffff800`18b7ba18 void +0
+0x070 MajorFunction : [28] 0xfffff800`18b79520 long +0
10: kd> lmvm nvlddmkm
Browse full module list
start end module name
fffff800`189e0000 fffff800`19e05000 nvlddmkm (export symbols) nvlddmkm.sys
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\System32\DriverStore\FileRepository\nvltwi.inf_amd64_c320601607a026aa\nvlddmkm.sys
Image name: nvlddmkm.sys
Browse all global symbols functions data
Timestamp: Wed Feb 20 03:11:44 2019 (5C6D35F0)