Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: P and W Series Mobile Workstations
All Forum Topics
Options

22 Posts

07-21-2017

United States of America

15 Signins

170 Page Views

  • Posts: 22
  • Registered: ‎07-21-2017
  • Location: United States of America
  • Views: 170
  • Message 1 of 10

Bluetooth Sound Quality is Terrible

2017-07-21, 14:14 PM

I've been using my Bluetooth headphones for a few months now and everything was fine until a few days ago.  Now my sound quality is terrible.

 

When it initially started playing the quality would be bad for the first few seconds and then it would correct itself.  Now, it doesn't correct itself.

 

I've tried playing through the laptop speakers and it sounds ok there.

 

answers.microsoft.com post

Reply
Answer
Options

135 Posts

02-06-2016

Canada

207 Signins

1371 Page Views

  • Posts: 135
  • Registered: ‎02-06-2016
  • Location: Canada
  • Views: 1371

Re: Bluetooth Sound Quality is Terrible

2017-07-23, 3:54 AM

Some bluetooth devices have 2 modes: Regular listening device and a "handsfree" mode where you can use both the audio and microphone. If you somehow got switched to handsfree mode, then the audio quality will be much worse since some of the bluetooth bandwidth will be taken up for the microphone.

Check in your Windows playback devices settings, if there are 2 bluetooth devices for your headphones. Try switching from one to the other.

Reply

Replies(9)
Options

9569 Posts

01-13-2008

United States of America

78264 Signins

2253270 Page Views

  • Posts: 9569
  • Registered: ‎01-13-2008
  • Location: United States of America
  • Views: 2253270
  • Message 2 of 10

Re: Bluetooth Sound Quality is Terrible

2017-07-21, 14:20 PM

Hello and welcome,

 

It may help others to help you if you indicate what model laptop and operating system you're using.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

Reply
Options

22 Posts

07-21-2017

United States of America

15 Signins

170 Page Views

  • Posts: 22
  • Registered: ‎07-21-2017
  • Location: United States of America
  • Views: 170
  • Message 3 of 10

Re: Bluetooth Sound Quality is Terrible

2017-07-21, 14:23 PM

Machine Type Model20FL000MUS
P50s Laptop (ThinkPad)

 

Windows Update is current  (no updates to install)

Lonovo System Update is current (no updates to install)

Reply
Options

9569 Posts

01-13-2008

United States of America

78264 Signins

2253270 Page Views

  • Posts: 9569
  • Registered: ‎01-13-2008
  • Location: United States of America
  • Views: 2253270
  • Message 4 of 10

Re: Bluetooth Sound Quality is Terrible

2017-07-21, 14:25 PM

Windows 7, 10, or something else?

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

Reply
Options

22 Posts

07-21-2017

United States of America

15 Signins

170 Page Views

  • Posts: 22
  • Registered: ‎07-21-2017
  • Location: United States of America
  • Views: 170
  • Message 5 of 10

Re: Bluetooth Sound Quality is Terrible

2017-07-21, 14:26 PM

Win10 Version: 1703 OS Build: 15063.483

 

Bluetooth headphones: Sony MDR-XB950BT

Reply
Answer
Options

135 Posts

02-06-2016

Canada

207 Signins

1371 Page Views

  • Posts: 135
  • Registered: ‎02-06-2016
  • Location: Canada
  • Views: 1371
  • Message 6 of 10

Re: Bluetooth Sound Quality is Terrible

2017-07-23, 3:54 AM

Some bluetooth devices have 2 modes: Regular listening device and a "handsfree" mode where you can use both the audio and microphone. If you somehow got switched to handsfree mode, then the audio quality will be much worse since some of the bluetooth bandwidth will be taken up for the microphone.

Check in your Windows playback devices settings, if there are 2 bluetooth devices for your headphones. Try switching from one to the other.

0 person found this solution to be helpful.

This helped me too

Reply
Options

22 Posts

07-21-2017

United States of America

15 Signins

170 Page Views

  • Posts: 22
  • Registered: ‎07-21-2017
  • Location: United States of America
  • Views: 170
  • Message 7 of 10

Re: Bluetooth Sound Quality is Terrible

2017-07-24, 14:07 PM

Fix:

  • Right click the speaker icon in the system tray by the clock
    • Click 'Playback devices'
  • Change the default to the 'headphones'

 

Reply
Options

1 Posts

03-10-2020

Norway

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎03-10-2020
  • Location: Norway
  • Views: 0
  • Message 8 of 10

Re:Bluetooth Sound Quality is Terrible

2020-03-10, 19:17 PM

Thank you!!!! you gorgeus human being, I wanna kiss you right now.

I kept tearing my hair and beating my laptop with my bare hands, you just saved a laptops life!!

A true American hero...

Reply
Options

8 Posts

02-24-2015

San Francisco

10 Signins

70 Page Views

  • Posts: 8
  • Registered: ‎02-24-2015
  • Location: San Francisco
  • Views: 70
  • Message 9 of 10

Re:Bluetooth Sound Quality is Terrible

2020-04-01, 6:26 AM

This is great! But now I want to know: How am I supposed to use my new Bluetooth 5.0 headset properly? I do a lot of conference calls, and the crackling, popping noises are driving me crazy. This only happens when I've selected the "headset" device. When I switch back to "headphones" the audio is uninterrupted. 

 

The crackling, popping noises only happen when I use the headset, in headset mode, with my Thinkpad X1 Yoga laptop. I don't hear these noises with my Pixel 2 XL phone. Is it because my phone's BT is 5.0 and my Thinkpad's is only 4.0?

Reply
Options

8 Posts

02-24-2015

San Francisco

10 Signins

70 Page Views

  • Posts: 8
  • Registered: ‎02-24-2015
  • Location: San Francisco
  • Views: 70
  • Message 10 of 10

Re:Bluetooth Sound Quality is Terrible

2020-04-01, 7:00 AM

Ah, I'm reading that it's because the microphone takes up some of the BT bandwidth. If I select "headphones" (which disables the mic), then the audio coming from my Thinkpad is fine. 

 

So how we are supposed to use the headset as a headset if the audio output is so crappy?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms