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01-27-2020

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Cable hanging out of thunderbolt port

2020-01-27, 10:18 AM

Just got a P1 Gen2 and horrified to find a cable from inside the laptop hanging out of the thunderbolt port. I have attached a picture here, you can see the ribbon cable, looped from inside the laptop body. 

 

How worried should I be here???

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4140 Posts

12-11-2015

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Re: Cable hanging out of thunderbolt port

2020-01-27, 10:44 AM

Contact sales/support, return it immediately and demand a new laptop be sent to you.    

 

The cable is probably damaged, and sending it in for repair is usually a long and very frustrating ordeal.     

 

 

Best of luck, 

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Re: Cable hanging out of thunderbolt port

2020-01-27, 20:33 PM

Thanks for the response. It's fairly obvious that this needs to go back.  Am on the road, and not back to the US till end of Feb (where this was bought, and Lenovo does NOT offer international warranty on this ). 

 

Really disappointed in the whole thing. After 6 ThinkPad's now considering if it's time to start looking elsewhere. (started with g40 back in the day.) This is just not what I had expected from a ThinkPad. Definitely not something that is effectively their top of the line at over $3k. 

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