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6 Posts

05-18-2020

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Camera is showing distorted image

2020-08-29, 16:53 PM

hi, in my thinkpad p1 gen2 the camera is not working properly. It is showing distorted images, big pink circles, for a long time. please help me resolve this issue. Thank you

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3836 Posts

12-11-2015

US

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Re:Camera is showing distorted image

2020-08-29, 18:59 PM

Is the privacy ThinkShutter over the camera lens partially closed?    The privacy ThinkShutter will look like #4 in one of the two images below, and is also detailed on page 1 of the P1 Gen 2 and X1 Extreme User Guide

 

 

Regards, 

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6 Posts

05-18-2020

IT

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Re:Camera is showing distorted image

2020-08-29, 19:53 PM

It is fully open. sometimes its circles and sometimes its distorted like when you place a magnet near the screen. please see this image attached

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6 Posts

05-18-2020

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Re:Camera is showing distorted image

2020-08-29, 21:44 PM
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3836 Posts

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Re:Camera is showing distorted image

2020-08-29, 22:37 PM

That almost looks like it could be a loose connection, or damage to the cable that passes through the hinge.    

 

Does the image change when you move the laptop lid/screen? 

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6 Posts

05-18-2020

IT

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Re:Camera is showing distorted image

2020-08-30, 9:07 AM

No I think I have a good internet connection, but yes sometimes it shows continuous and still circles and sometimes the other kinds of distortions whether I move the lid or myself or not. And thank you for your kind responses  JDGillis 

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07-20-2020

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Re:Camera is showing distorted image

2020-09-04, 4:33 AM

It seems like hardware problem. 

I suggest you share the Hardware ID and firmware information to other users if it is related with particular camera module or firmware version. 

 

To check hardware id information, go to :

Device Manager -> Cameras -> Integrated Cameras -> Properties -> Details -> Property -> Hardware Ids

 

Contact Lenovo service and get camera module replacement is suggested if it is hardware problem. 

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