Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: P and W Series Mobile Workstations
All Forum Topics
Options

36 Posts

10-10-2008

Orlando, Florida

107 Signins

497 Page Views

  • Posts: 36
  • Registered: ‎10-10-2008
  • Location: Orlando, Florida
  • Views: 497
  • Message 1 of 4

Can't Backup to Optical Drive

2008-10-28, 2:00 AM

I have been trying to make backup / recovery disks using the ThinkVantage Rescue and Recovery utility.  I put in blank DVD-R 16X 4.7GB blank media and I get the following error:

 

"The optical drive cannot be queried for available space.  Please make sure a blank recordable disc is in the drive."

 

I have tried (3) different blank disks.  I tried dragging files and burning to the dvd also, but I get a similar error that there is no disk.  Also, the drag to disk only offered to burn CD's, DVD was not listed.  Is there something up with this drive?

 

Configuration:

 

          4058CTO  THINKPAD W500

          39T6442  SBB COUNTRY PACK NORTH AMERICA

          39T6651  SBB 9 CELL LI-ION BATTERY

          42V9665  SBB FCC, LABEL

          42X1702  SBB BLUETOOTH SCREW

          42X2659  SBB ENERGY STAR 4.0 PACK

          42X6309  VBB 4GBPC3-8500 1067MHZ2DIMM

          42X6310  VBB EXPR.CARD SLOT/PCCARDSLOT

          42X6325  SBB INT.WIFI LINK5300

          42X6338  SBB INT.CORE2DUOPROCT9400

          42X6342  SBB 2GBPC3-8500 1067MHZMEM

          42X6355  SBB KYB US ENGLISH

          43Y3435  SBB MW XP PROF US ENGL

         43Y3627  SBB WLAN MISC PTS-3X3FULL(F2)

          43Y3629  SBB GEO LBL US,WLAN,BLUETOOTH

          43Y3956  SBB 56K V.92 DESIG. MODEM

          43Y3962  SBB NEWINTELLB2008 CENTRINO2

          43Y4032  SBB BASE2ND TOUCH FOR HYBRID

          43Y4096  SBB MT 4058 SYSTEM LABEL

          43Y4471  VBB GEN WIND. XP PROFESS

          44C1316  SBB BLUETOOTH W/ANTENNA

          44C1383  SBB ODD SWFCD-RW/DVD/ROM,VISTA

          44C1917  VBB INTEGRATED CAMERA

          44C1922  SBB ATIMBLITYFGLV5700W/512VR

          44C1925  SBB 15.4 WUXGA TFT

          44C1926  SBBULTRA NAV(TR.POINT+TOUCHPAD

          44C1928  SBB INTWIRELESSWIDEAR.NETW.UPG

          44C1930  SBB CD-RW/DVD-ROM ULTS.SATA

          44C1938  SBB 200GB HDD,7200RPM+DISKEN

          44C1941  SBB LANG.PACK US ENG.

          44C1988  SBB INTEGR WRLSS ANTENNA 15.4"

          44C1990  SBB UWB MISC PARTS NO CR HF H1

          44C1991  SBB WWAN MP-READY FULL F1

          44C1994  SBB INTEGRATED CAMERA MODULE

          44C1997  SBB STLCD COV/BEZ15.4W/CAMERA

          44C2019  SBB 15.4"WUXGA+BT+CAM+WWAN

          44C2022  SBB EXPR.CARDSLOT+PC CARDSLOT

          44C2033  SBB CL.PLATEW500WLAN+WWAN+BL.

          44C2053  SBB MECH MISC PARTS 

        44C6779  SBB AMD M86GL GRP512MB FRU LBL

          62P6054  VBB INTEGR.BLUETOOTH PAN

          40Y9134  TPP TERMS AND CONDITIONS

          41C9334  3 YEAR THINKPAD PROTECTION

          42T6638  SBB PACK. US, 15.4"

          42V7972  SBB MS LABEL (VISTA PREMIUM)

 

Any ideas?

Reply
Options

9380 Posts

11-27-2007

Slovakia

15518 Signins

2040239 Page Views

  • Posts: 9380
  • Registered: ‎11-27-2007
  • Location: Slovakia
  • Views: 2040239
  • Message 2 of 4

Re: Can't Backup to Optical Drive

2008-10-28, 8:41 AM

"44C1930  SBB CD-RW/DVD-ROM ULTS.SATA"

 

I believe you do not have a DVD Burner, you have a "Combo" drive, sorry :smileysad:

 

There is an FRU number on the drive, please post it so we can be sure.

Message Edited by andyP on 10-28-2008 09:43 AM

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

de.gif  Deutsche Community   es.gif  Comunidad en Español  uk.gif  English Community ru.gif Русскоязычное Сообщество

PepperonI blog 

Reply
Options

36 Posts

10-10-2008

Orlando, Florida

107 Signins

497 Page Views

  • Posts: 36
  • Registered: ‎10-10-2008
  • Location: Orlando, Florida
  • Views: 497
  • Message 3 of 4

Re: Can't Backup to Optical Drive

2008-10-28, 17:59 PM

I guess it is definitely the combo drive without the DVD burner...  When customizing the system, I only had three options:  this drive, the blu-ray and the dual layer.  I missed the fact that it said DVD-ROM.

 

I don't suppose that Lenovo would upgrade it at this point?  This is something I must have.  Any recommendations on which one I need to get?  It's the W500.

Reply
Options

36 Posts

10-10-2008

Orlando, Florida

107 Signins

497 Page Views

  • Posts: 36
  • Registered: ‎10-10-2008
  • Location: Orlando, Florida
  • Views: 497
  • Message 4 of 4

Re: Can't Backup to Optical Drive

2008-10-29, 0:56 AM

I spent a little over an hour on the phone with customer service.   Today was my 22nd day since the billing date and they weren't going to be able to do anything for me since their policy is 21 days.  After and hour or so and four different people, they have agreed to swap it out for the upgrade cost plu shipping with no restock fee.

 

I appreciate the resolution, but it was very painful to get there.  I wish the first guy would have simply been able to help me.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms