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3 Posts

09-28-2018

Belgium

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  • Posts: 3
  • Registered: ‎09-28-2018
  • Location: Belgium
  • Views: 156
  • Message 1 of 2

Compatible TPM Cannot be Found

2018-09-30, 11:48 AM

I just recieved my W540 back from service center where the system board was replaced.

I am unable to turn on Bitlocker. TPM.msc shows "Compatible TPM Cannot be Found"

This was working flawlessly before; I have had Bitlocker enabled with TPM without any issues in the past. There is no "Security Chip" entry under "Security" TAB in the BIOS. The system is equipped with TPM 1.2 (as far as I know).

Extract from System Info:

OS Name Microsoft Windows 10 Enterprise
Version 10.0.17134 Build 17134
System Manufacturer LENOVO
System Model 20BHS10D00
System Type x64-based PC
System SKU LENOVO_MT_20BH
Processor Intel(R) Core(TM) i7-4930MX CPU @ 3.00GHz, 3193 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date LENOVO GNET88WW (2.36 ), 5/30/2018
SMBIOS Version 2.7
Embedded Controller Version 1.14
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.285"
User Name AzureAD\**************
Time Zone Romance Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 24.9 GB
Total Virtual Memory 36.9 GB
Available Virtual Memory 29.2 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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11822 Posts

01-02-2010

United States of America

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  • Registered: ‎01-02-2010
  • Location: United States of America
  • Views: 422044
  • Message 2 of 2

Re: Compatible TPM Cannot be Found

2018-09-30, 15:49 PM

Some W540 motherboards have TPM chips and some do not.  My guess is that they put in the wrong part


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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