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44 Posts

03-30-2015

Hamilton Ontario

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  • Message 1 of 7

Ethernet Driver Not Installed and Yet It Is - Network useless

2015-07-10, 20:37 PM

Device Manager reports the network port on my W500 (4063-3FU) suddenly lacks a driver (Code 28). This is odd since I had manually installed it myself during the upgrade to a 64 bit (Win7 x64 SP1) ... because even the recent SystemUpdate utils don't work very well (as evidenced by the many tips on the forum to manually install things in a certain order).

Multiple attempts to install Lenovo's latest network driver manually appeared to go smoothly, but Windows still says there's no driver. Astra32 calls it an Unknown device which may be odd, and the diagnostic tool "Lenovo Service Center" (LSC) is too vaue to be of use. I am adding screenshots .

AstraEtherNetworkDetails.gif

W500_EtherNetworkNoDrivers.gif

So I let Device Manager and Windows Update try to get an updated driver,but it could never find a driver. Or it would get various errors (Red X marks that tell the user nothing useful).  
W500_EtherNetworkWindowsUpdateCanFinDriver.gif





Programs & Features shows what i think may be the entry (highlighted in blue) for the network/port/driver but it's vague. I've been reluctant to uninstall it just yet.
InstalledIntelNetwork.gif

Does anyone know what I should do next? I need to get the network port going.

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9644 Posts

12-27-2009

Canada

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  • Message 2 of 7

Re: Ethernet Driver Not Installed and Yet It Is - Network useless

2015-07-10, 22:04 PM
Interestingly enough, the unknown device has a device ID of BAAD, which looks like a magic number for a bad device.

Try a Linux live CD and see if the Ethernet port works properly in there?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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44 Posts

03-30-2015

Hamilton Ontario

29 Signins

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  • Posts: 44
  • Registered: ‎03-30-2015
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  • Message 3 of 7

Re: Ethernet Driver Not Installed and Yet It Is - Network useless

2015-07-11, 4:23 AM

I'm pretty sure BAADh is just the hex value.

I wouldn't know where to begin with Linux. But I do have an old HD the machine shipped with. I could install and boot from that and see.

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44 Posts

03-30-2015

Hamilton Ontario

29 Signins

362 Page Views

  • Posts: 44
  • Registered: ‎03-30-2015
  • Location: Hamilton Ontario
  • Views: 362
  • Message 4 of 7

Re: Ethernet Driver Not Installed and Yet It Is - Network useless

2015-07-11, 4:38 AM

What about the blue-highlighted entry in the last graphic (from Programs & Features)... Might that be the LAN driver? How could I check?

When I go here for  the LAN driver
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w500/4063/3fu

It says Ethernet driver (Intel PRO/1000 LAN adapter software) for Windows 7 (32-bit, 64-bit), XP - ThinkPad is the driver for the W500.

The page on the network chipset is here:
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w500/4063/3fu/downloads/DS019225


  • The network chip should be one of these:

 

  • Intel® 82567LM Gigabit Network Connection
  • Intel® 82567LF Gigabit Network Connection


Question is, how do I get the system to evaluate the network hardware? LSC is useless.

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9644 Posts

12-27-2009

Canada

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  • Message 5 of 7

Re: Ethernet Driver Not Installed and Yet It Is - Network useless

2015-07-11, 18:05 PM
BAAD is indeed the hex value for the device ID, which doesn't seem to correspond to any known Intel adapters.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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44 Posts

03-30-2015

Hamilton Ontario

29 Signins

362 Page Views

  • Posts: 44
  • Registered: ‎03-30-2015
  • Location: Hamilton Ontario
  • Views: 362
  • Message 6 of 7

Re: Ethernet Driver Not Installed and Yet It Is - Network useless

2015-07-12, 21:21 PM

> which doesn't seem to correspond to any known Intel adapters.

That is not good. Where can I find the device ID for either networking chip/set that are supposed to be in the W500)?:

 Intel(R) 82567LM Gigabit Network Connection
 Intel(R) 82567LF Gigabit Network Connection 


I should probably mention this became an issue after a glass of liquid was poured on the laptop. Also the trackpad has become very erratic (get worse the longer it's on- power cycling down helps temporarily), and, LSC has issued amibuous warnings about the ATI/AMD video chip.

 

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9644 Posts

12-27-2009

Canada

3313 Signins

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  • Posts: 9644
  • Registered: ‎12-27-2009
  • Location: Canada
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  • Message 7 of 7

Re: Ethernet Driver Not Installed and Yet It Is - Network useless

2015-07-13, 7:19 AM
Should be the 82567LM, which has a PCI device ID of 10F5; as pulled from https://pci-ids.ucw.cz/read/PC/8086

The water damage sounds likely to be the culprit; things might have corroded. What sort of liquid was it?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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