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03-14-2017

Belgium

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Fingerprint required for entering BIOS, but fingerprint reader doesn't work

2017-03-14, 16:38 PM

Hi,

I have a Thinkpad P50 equiped with a fingerprint reader.

Worked perfectly well for months, but suddently stopped working.

I verified/updated drivers, but this was not the problem.

I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.

Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.

(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)

Please HELP

Thank you!!

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6993 Posts

10-29-2009

United States of America

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Re: Fingerprint required for entering BIOS, but fingerprint reader doesn't work

2017-03-14, 18:29 PM

I'm really sorry for this problem.  It seems that your fingerprint reader is having a hardware problem.  I don't know what else to suggest other than making a claim for warranty service.  If you are handy, you might try opening the system and unplugging the fingerprint reader, see what happens.  But I would only recommend this is if you are very confident and have experience servicing PCs yourself.  If not, warranty is your best option.

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6993 Posts

10-29-2009

United States of America

17832 Signins

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  • Posts: 6993
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  • Message 2 of 4

Re: Fingerprint required for entering BIOS, but fingerprint reader doesn't work

2017-03-14, 18:29 PM

I'm really sorry for this problem.  It seems that your fingerprint reader is having a hardware problem.  I don't know what else to suggest other than making a claim for warranty service.  If you are handy, you might try opening the system and unplugging the fingerprint reader, see what happens.  But I would only recommend this is if you are very confident and have experience servicing PCs yourself.  If not, warranty is your best option.

0 person found this solution to be helpful.

This helped me too

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12075 Posts

01-02-2010

United States of America

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Re: Fingerprint required for entering BIOS, but fingerprint reader doesn't work

2017-03-14, 20:34 PM

You can always enter the password from the keyboard. and if you want to get warranty service, you will need the password.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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3 Posts

03-14-2017

Belgium

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  • Posts: 3
  • Registered: ‎03-14-2017
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  • Message 4 of 4

Re: Fingerprint required for entering BIOS, but fingerprint reader doesn't work

2017-03-14, 20:49 PM

I know the password, but unfortunately it doesn't prompt for it.

I think an hardware intervention will be required indeed. (i'm still within the warranty period)

Thank you

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