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[Help] Only 16 GB of RAM from 32 GB RAM detected by BIOS on my Thinkpad W540

Hi there good people, I've just add more RAM on my Thinkpad W540, it has 4 slots for each 8 giga of RAM, so it has the capacity until 32 giga of RAM, I've succeeded adding my first 8 giga RAM after having the first 8 giga as existing from the seller (I bought it as a second hand), so it had 16 giga of RAM then, accidentally I add at the right slot for the next 8 giga of RAM (I added it at Slot 4). So slot 1 and 4 were filled with each 8 giga of RAM until now (1 month after first 8 giga of RAM increased). 

Now, I'm having a trouble when I have two of 8 giga RAM to be filled. They were detected by the CPU-Z but not by the system nor the BIOS. My friend told me that my W540 has a i7-4600M processor and it doesn't support the next 16 giga more (so it can has a full 32 giga RAM). My questions are :

1. Is that true that Thinkpad W540 with i7-4600M processor only support until 16 giga of RAM ? ; or

2. Are the any possible things that caused those RAMs undetected ? 

3. Can anyone help me to solve this ?

 

many thanks anyway

 

here I attach some information on RAR

RAM report.rar dxdiag.png CPUZ-Memory.png CPUZ-Bench.png CPUZ-CPU.png
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[Help] Only 16 GB of RAM from 32 GB RAM detected by BIOS on my Thinkpad W540

https://psref.lenovo.com/syspool/Sys/PDF/withdrawnbook/ThinkPad_W540.pdf Yes. Your 4600 only support 16GB Max.
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Re:[Help] Only 16 GB of RAM from 32 GB RAM detected by BIOS on my Thinkpad W540

great many thanks for the respond @lornranger

is it possible for me to upgrade my 4600 to at least 4700MQ manually ? I mean does the module of the processor in "slot" mode, or should I change the whole motherboards ? or any alternatives ?

 

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Re:[Help] Only 16 GB of RAM from 32 GB RAM detected by BIOS on my Thinkpad W540

Yes it is viable, easy and possible to change the CPU on the W540 as it is socketed. I have a i7-4810MQ in my w541.

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