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33 Posts

11-08-2008

Connecticut, USA

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Re: Help W500 graphics card question

2008-11-11, 13:19 PM
Personally, I haven't had any problems using Autodesk Inventor 2009 Pro on mine.  Then again, I don't do any huge, complex stuff in there. 
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22 Posts

11-11-2008

Morocco

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Re: Help W500 graphics card question

2008-11-11, 13:20 PM

Hi All,

 

Even after flashing, the card is recognized correctly but no hardware acceleration is available, I have a message from autocad:

 

 

Machine Configuration
---------------------
Processor Speed  : 2.5 GHz
RAM              : 1991 MB

3D Device
---------
Name             : ATI Mobility FireGL V5700
Manufacturer     : ATI
Chip set         : Mobility FireGL V5700
Memory           : 1249 MB
Driver           : 7.14.0001.6018

Your machine contains a 3D Device that is not certified.

From the Adaptive Degradation and Performance Tuning dialog click the "Check for updates" button to learn more about certification.

Application driver:     Software

Effect
------
Geometry acceleration:  Not recommended and off
Smooth line display:    Not available
Gooch shader:           Software emulation in use
Full-shadow display:    Not available

 

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33 Posts

11-08-2008

Connecticut, USA

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Re: Help W500 graphics card question

2008-11-11, 13:22 PM

Just found this page on the ATI site: http://developer.amd.com/drivers/pc_vendor_id/Pages/default.aspx

 

It would appear that the Mobility FireGL V5700 is also an M86.  It's starting to look like it's just a modded HD3650, not a mobile version of the FirePro V5700.  In this case, ours might just be early production, done specifically for Lenovo.  Therefore, they used Radeon chips and reflashed the bios (but forgot to change the device ID).  

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11 Posts

10-10-2008

Norge

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Re: Help W500 graphics card question

2008-11-11, 13:25 PM

you may use win xp pro???

 

 

they give me vista 32 bit and i haven't change it .

 

i hate this kind of job to install driver and so on.

 

my computer also have one problem, start slowly, and when log in, the screen suddenly become black, for after about 10 seconds then the screen become normal.

 

it is not so right.

 

 

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9 Posts

09-16-2008

Virginia

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Re: Help W500 graphics card question

2008-11-11, 14:39 PM

Hi Mark,

First let me thank you for your efforts at resolution of this W500 problem.

I am specifically addressing your post on page 16 of this thread.

I want to make it clear that the chip markings are not the issue.

The issue is the Device ID number which 9591.

All the Lenovo fixes are merely camo inasmuch as the Device ID is what it is.

Either the chip needs to be changed to a CAD capable chip or the Device ID has

to be changed on the existing chip to a CAD capable Device ID.

Most of us bought this laptop to use as a CAD workstation.

With the re-alignment of the Lenovo product mix the W500 and W700 have assumed that

role in Lenovo lineup.

Previously the 61p would have been the CAD workstation.

Especially with the "W" designation Lenovo must be sensistive to this intended use of the W500.

Using a GPU in these machines with a Device ID that is not CAD software friendly completely defeats the

intended use of the machines for the user community as well as Lenovo's marketing position.

 

CAD software is does not care about whether the device manager or CCC call the GPU a Radeon or

FireGl; as it cares about the Device ID and the chip Drivers.

 

I personally have used ThinkPads since 1993 exclusively; and have always found customer support

exceptional; but now for the first time I will begin in earnest a search for a suitable replacement if

a prompt resolution to this issue is not found.

I called customer support from the first day that I had the machine when I noticed the incorrect GPU; and

was told Lenovo would have a fix. I patiently waited as all the rest have; and a "bandaid" is not what we need.

You can put lipstick on a pig; but it is still a pig.

I hope you can escalate this GPU mistake to someone with the ability to address it to a successful resolution for all the loyal Thinkpad users that would like to continue using Thinkpads.

 

R/Ira

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32 Posts

08-28-2008

North Carolina

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Re: Help W500 graphics card question

2008-11-11, 15:05 PM
All, I will try to answer everyone's questions.

 
First, the V5700 on the W500 is supposed to have Device ID of 9591.   A V5700 is an M86 GPU just like a HD 3650 is an M86 GPU, they are the same physical chip so looking at the chip doesn't tell you anything.  They didn't use a new silk screen for the the V5700 because it would have been a waste of money.  The whole industry is this way, nvidia and ati use the same GPU's for workstation and consumer, but give you special firmware and drivers to accelerate workstation. Per the comment that this is a just a soft mod, in some ways it is very similar- just like every other workstation card sold today the Mobility FireGL V5700 uses the same GPU as a consumer card.

When you purchase a workstation chip, you are paying for the signifanct amount of extra work that goes into the workstation driver to accelerate and certify workstation applications.  And in the case of the W500 you also get more memory.


The new system bios changes the  the sub system ID of the GPU, not the device ID.  The orignial issue of the mixup happened because there was a mistake where they didn't get unique sub system ID's and and it caused this whole fiasco, if you update your bios and driver it fixes this.

The new BIOS changes the sub system ID's.
 
Old W500 SBIOS:
·         Radeon 3650 and FireGL V5700 GPU’s shared same hardware SSID’s.
·         Switchable Graphics Mode:          Device ID 9591, SSID is 2116
·         Discrete Mode:                     Device ID 9591, SSID is 2117

New W500 System BIOS:
·         Radeon 3650 keeps old SSID’s.
·         Switchable Graphics Mode:          Device ID 9591, SSID is 2116
·         Discrete Mode:                     Device ID 9591, SSID is 2117

·         FireGL V5700 gets new SSID’s
·         Switchable Graphics Mode:          Device ID 9591, SSID is 2126
·         Discrete Mode:                     Device ID 9591, SSID is 2127
 
The reason that the ISV drivers are not installing correctly with the new BIOS is because some ISV's have not updated to the new W500 driver with the new SSID's, their drivers still only have 2117 and 2116.   If you look at the INF file and you can see what ID's the driver supports.  On top of that remember that the ISV driver only installs in discrete mode, so if you have switchable graphics on the ISV driver will not work.  You have to go into the bios and turn on discrete mode only and turn OFF OS detection. (This is because the ISV driver only supports the discrete mode SSID's.)
Message Edited by tdesaix on 11-11-2008 07:35 AM
Message Edited by tdesaix on 11-11-2008 07:53 AM
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33 Posts

11-08-2008

Connecticut, USA

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Re: Help W500 graphics card question

2008-11-11, 15:09 PM
Ah, that explains a lot.  I have the SSID of 2127 in Dedicated mode on Server 2003 with 1.19 bios (using new Lenovo drivers, but took the files from the latest FirePro drivers on the ATI site for the newer stuff).  Too bad they don't have a mobile version of the FirePro V5700, as that would be an awesome card in one of these. 
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32 Posts

08-28-2008

North Carolina

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Re: Help W500 graphics card question

2008-11-11, 15:20 PM
You are correct in that a Mobility FireGL 5700 is not the same as the desktop FirePro V5700. 
Message Edited by tdesaix on 11-11-2008 07:22 AM
Message Edited by tdesaix on 11-11-2008 07:02 PM
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22 Posts

11-11-2008

Morocco

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Re: Help W500 graphics card question

2008-11-11, 15:35 PM

So finally how could we do to take advantage of the openGL hardware acceleration?

 

Btw Does someone manage to change the screen resfreshing rate? ie more than 60Hz?

 

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32 Posts

08-28-2008

North Carolina

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Re: Help W500 graphics card question

2008-11-11, 15:48 PM

If you have the correct bios installed and the correct driver you should have OpenGL acceleration.   If you using an old version of an ISV driver it needs to be updated.  

 

Send me the exact details of your situation that is not working and we will look into it/help you get it working. 

 

We need to know:

  OS and 32/64

  Driver version (8.5x.x-xxxxx-xxxx and where did you get it from)

  System BIOS you have installed

  Your SBIOS settings for display section (switchable on/off ect...)

  Application name and version that is not working

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