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18 Posts

09-23-2008

US, TX

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How to return or exchange my W500 to other types?

2008-09-23, 7:20 AM

I ordered a W500 on Lenovo official site and will receive it this week.

Although I have not received it yet, I find that many people talks about it's problems.

It has two serious problem:

1. the video card is different with the described type on the official site. ( at least, they don't have the driver for it)

2. the left side of the keyboard will sink. ( I think it is a fatal problem)

 

So, I do not want it anymore. So,

How to return or exchange it to other types? ( I heard that the T series does not have this kind of problem)

1. Do not sign the package , let UPS return it.

2. Sign the package but do not open the cage. ( I heard that if I open it, I cannot return it anymore)

3. Sign and Open it. ( After that, do I still have the right to return or exchange?)

 

Which one I should do? Please, give me some suggestions.

If I return it, who will pay the shipping cost and how much it will cost?

If I exchange it, do I need to pay other fees?

BTW, if I exchange W500 to another type, say T500 or T400, will lenovo refund the money in difference?

or I have to choose a same price model.

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218 Posts

09-05-2008

Cleveland, OH

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Re: How to return or exchange my W500 to other types?

2008-09-23, 15:50 PM

The video card problems are all rumors.  For a while Lenovo didn't have the correct driver up to download from the support site, but that has been resolved.  The card is misidentified in device manager, but it is indeed the correct FireGL video card. 

 

There's nothing wrong with the left side of the keyboard.  I wasn't a fan of the "finger feel" of the stock keyboard, but it wasn't flopping around or anything. I am SUPER-picky about keyboards so it wasn't unexpected to me.

 

Check the fine print / legal section of the Lenovo store, it should explain the return policy.  My guess is that you're ok even if you open it, but don't take my word for it.

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18 Posts

09-23-2008

US, TX

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  • Posts: 18
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Re: How to return or exchange my W500 to other types?

2008-09-23, 17:25 PM

Thank you for responds.

So, the video card is not a problem anymore.

However, it seems that the keyboard problem is depend on luck.

I found someone complain the sinking keyboard and ask for a new W500.

Interestingly, the keyboard of the new W500 works well. So, it is not a design bug, but a manufacture leak.

Opening a W500's package is like opening a box of chololates,

you never know whether you gonna get a flopping keybord -_-"

 

BTW, I check the return policy:

"Lenovo will accept the return or exchange of a product in its original, sealed package for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. "

How can I interpret "sealed package"?

A package that I never open after delivery? Or, I opened, but I sealed it again.

I am preparing that maybe I am not lucky enough to get the right chocolate from the box.......

 

 

 

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5884 Posts

11-24-2007

US

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Re: How to return or exchange my W500 to other types?

2008-09-24, 20:21 PM

williamhuang wrote:

How can I interpret "sealed package"?

A package that I never open after delivery? Or, I opened, but I sealed it again.


"sealed package" means one that you have not opened.   if you break the security tape on the box and the security seal on the plastic around the thinkpad then it's considered "open."

ThinkStation P700      ThinkPad X1C7

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