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18 Posts

01-01-2019

Greece

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  • Message 1 of 15

LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-05-30, 16:39 PM

Hello everybody

I have a Lenovo P50 laptop (i7-6820HQ , 16GB, FPR sensor).

In Hello setup I created PIN and then I tried to create fingerprint. (Accounts / Sign-in Options)

When I click "Set up" button below fingerprint (which is enabled-not grayed out) nothing happens.

 

For your reference :

a) Synaptics driver installed correctly and updated to latest version - Lenovo Diagnostics reports working fine.

b) There is no green light in the FPR sensor at any time

c) System Updates are up to date from both Lenovo and Microsoft

d) have also run System File Checker tool and DISM to check for system file corruption with no problems found.

 

I have tried many so called fixes as : 

a) remove PIN and create a new one - Fingerprint setup still did not work - Click "Set up" button on fingerprint -> nothing happens.

b) Create new user account (both options administrator and normal user) - The problem persisted -Click "Set up" button on fingerprint -> nothing happens

c) Have run Troubleshooter on Hardware and devices on the control panel- Report everything Ok - could not find any problems.

d) Reset fingerprint sensor data from BIOS - Well it did not solve the problem still Click "Set up" button on fingerprint -> nothing happens

e) Also in Group Policy editor made sure that in COmputer configuration->Adminidtrative Templates->Windows Components->Biometrics  Allow use of Biometrics is allowed / enabled for both local and domain users

f) TPM (trusted platform module) reset  - No luck

g) Have delete all data from Ngc - No Luck

h)  deleted biometrics data in  C:\Windows\System32\WinBioDatabase   -  No Luck

 

My wild guess is that there must be software related issue.

 

My sincere thanks go in advance to everybody who will take the time and effort to read and propose a solution

 

George

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18 Posts

01-01-2019

Greece

28 Signins

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  • Message 2 of 15

LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-05-30, 17:50 PM
Hello again Have installed a spare SSD on the laptop and installed a fresh windows 10. Everything works fine Created new users - no problem to set pin, fingerprints etc. -- Installed again original SSD on the laptop, and problems again as described. It seems that my problem in on windows 10 installation Any kind of help will be greatly, greatly, greatly appreciated Rgds George
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12313 Posts

01-02-2010

United States of America

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  • Message 3 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-05-30, 18:38 PM

If it were mine, I would first find out if the problem was windows/driver problem or a problem with your windows account.  I would add a 2nd windows user with a separate login ID and see if the FP was working for that ID.  The 2nd ID can be deleted when you are done.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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18 Posts

01-01-2019

Greece

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  • Message 4 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-05-30, 19:02 PM

Hi Rich

Thanks for taking the time to respond.

I have checked drivers - all are Ok latest version.

I have created new local account - same story  - you can create pin but when you click on fingerprint Setup - nothing happens....

 

My conclusion so far is that

a) it is is not a driver problem (Lenovo diagnostics passes the fingerprint test with flying colors)

b) it is not a problem with my windows account

c) it is not an account related problem local or microsoft account !!

 

To me it seems it could be a something within windows system that makes setup fingerprint to do nothing (sometimes it seems it tries to open another window but closes instantly)

 

Well as you may understand I am getting desperate !!!!

 

 

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12313 Posts

01-02-2010

United States of America

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  • Message 5 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-05-31, 15:39 PM

You said it worked with fresh copy of windows, so the problem is probably within windows itself.  There might be something messed up in your Group Policy.  Those can be very difficult to diagnose.  You might also post a query om Microsoft's TechNet forum


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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18 Posts

01-01-2019

Greece

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  • Message 6 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-05-31, 17:38 PM
Hi Rich There could not be a problem with Group policy as it was never used. I think I will follow your suggestion to post a query om Microsoft's TechNet forum Will keep you posted Rgds G.
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12313 Posts

01-02-2010

United States of America

40499 Signins

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  • Message 7 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-05-31, 19:58 PM

FYI: I once had a group policy problem that was messed up for a long time and I have never (knowingly) touched it.  It can be modified similarly to registry modifications.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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18 Posts

01-01-2019

Greece

28 Signins

259 Page Views

  • Posts: 18
  • Registered: ‎01-01-2019
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  • Views: 259
  • Message 8 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-06-01, 14:03 PM
No tools you are aware of, for group policy ? So it seems there is no other solution than a fresh copy of W10 and re-install all apps ?? What a nightmare !!!
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12313 Posts

01-02-2010

United States of America

40499 Signins

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  • Message 9 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-06-01, 16:39 PM

Group policy editor 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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509 Posts

12-24-2011

United Arab Emirates

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  • Message 10 of 15

Re:LENOVO P50 - Nothing happens when I click SETUP FINGERPRINT in Sign-in Options

2021-06-01, 16:57 PM

In windows 10 there is now an option to reinstall windows KEEPING the apps that I tried once when it refused to upgrade to a newer release.

By using Repair Install, you can choose to reinstall Windows 10 while keeping all personal files, apps and settings.

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