Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: P and W Series Mobile Workstations
All Forum Topics
Options

2 Posts

02-01-2021

United States of America

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎02-01-2021
  • Location: United States of America
  • Views: 10
  • Message 1 of 5

LENOVO P72 warranty expired. Needs fixing, willing to pay Lenovo

2021-02-02, 1:27 AM

So as the title says, I have a P72 which the warranty expired, and currently the laptop has an issue with the nvidia video card. Sadly Lenovo wont allow me to purschase a extended warranty (understandable), but at the same time, I can't even get payed support option. Any way I can contact support, so I can have the laptop serviced at my expense ?

 

 

Reply
Options

11819 Posts

01-02-2010

United States of America

40115 Signins

422014 Page Views

  • Posts: 11819
  • Registered: ‎01-02-2010
  • Location: United States of America
  • Views: 422014
  • Message 2 of 5

Re:LENOVO P72 warranty expired. Needs fixing, willing to pay Lenovo

2021-02-02, 4:43 AM

I would  find a nearby dealer/servicer so I could carry the laptop in and talk to a human being


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Reply
Options

384 Posts

12-24-2011

United Arab Emirates

650 Signins

4664 Page Views

  • Posts: 384
  • Registered: ‎12-24-2011
  • Location: United Arab Emirates
  • Views: 4664
  • Message 3 of 5

LENOVO P72 warranty expired. Needs fixing, willing to pay Lenovo

2021-02-03, 16:49 PM
Hi before swapping main board, could you describe why you belive the Nvidia video card is at fault? For example, if the HDMI connector is broken, can you use an USB-C to HDMI dongle instead? (example) The cost of a new mainboard through official channels are not going to be cheap. Unless you find something on Aliexpress as a last resort it would be cuious to undersatand your symptoms in more detail
Reply
Options

2 Posts

02-01-2021

United States of America

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎02-01-2021
  • Location: United States of America
  • Views: 10
  • Message 4 of 5

Re:LENOVO P72 warranty expired. Needs fixing, willing to pay Lenovo

2021-02-03, 19:29 PM

Hi

 

Is the Nvidia P5200 card failure. In the bios, you can choose either too use the integrated video card or the dedicated. When I choose the integrated, the screen is normal, works ok, no artifacts showing. When I change it, into the dedicated, screen will show artifacts, in the form of green squares in the display, wont allow me to connect via HDMI, and in a couple of minutes, just shut down the laptop. We tested the laptop with other ram, but its clear the video card is faulty. Sad since computer was bought last year.  

Reply
Options

384 Posts

12-24-2011

United Arab Emirates

650 Signins

4664 Page Views

  • Posts: 384
  • Registered: ‎12-24-2011
  • Location: United Arab Emirates
  • Views: 4664
  • Message 5 of 5

Re:LENOVO P72 warranty expired. Needs fixing, willing to pay Lenovo

2021-02-04, 8:15 AM
That is very sad, a replacement mainboard with 5200GPU costs 4000 USD+ from encompass. https://lenovo.encompass.com/item/12403548/Lenovo/02HK839/
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms