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Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-20, 9:47 AM

Hi All,

 

I have new Lenovo P52, and after download and updated "BIOS Update Utility EXE" version 1.17 run on Windows 10 x64 from Lenovo support site as below. Update BIOS successfully and after restart my laptop have with a deep alarm sound with screen error "PS/2 Mouse not Detected" and i can’t use more than one finger on my touchpad.

 

  • Platform : Latptop Thinkpad P52
  • System machine type and model number : P52 (Type 20M9, 20MA) 
  • Full hardware configuration: I7 , 32GB RAM, 512 SSD
  • Operating system used: Win7 64-bit
  • BIOS version : 1.17  ( Released : 27 Nov 2018 )

 

BIOS Update Utility for Windows 10 (64-bit) - ThinkPad P52, P72

 

https://support.lenovo.com/us/en/downloads/ds504024

 

  • Individual Downloads : BIOS Update Utility EXE
  • Operating System : Windows 10 (64-bit)
  • BIOS Version : 1.17
  • Released : 27 Nov 2018

 This image I captured when reboot laptop Lenovo P52.

  

 

 

 

 

  

Please help me how to fix this error ! Thanks !

 

Any help would be greatly appreciated !

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-21, 9:14 AM

Hello,

 

I do not have a ThinkPad P52 myself, but I am wondering if you replace the CMOS battery cable and set the time, does the problem then go away?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-21, 11:34 AM

Thanks Aryeh Goretsky for quickly reply,

 

I did it. But error "PS/2 Mouse Not Detected" still have as image on my 1st post.

 

The keyboard working fine, but the touchpad (Elantech Thinkpad UltraNav Trackpoint ) can't be use. 

 

I'm waiting for Lenovo realase new BIOS version , that maybe fix this issue.

 

Regards

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-21, 14:28 PM

This is a long shot. I've seen cases where "toggling" BIOS settings seem to fix issues such as this. Try ...

 

BOOT, but

enter the BIOS

disable the TRACKPOINT

save the settings

power off

 

power on

enter the BIOS

enable the TRACKPOINT

save the settings

power off

 

power on

enter the BIOS

disable the TOUCHPAD

save the settings

power off

 

power on

enter the BIOS

enable the TOUCHPAD

save the settings

power off

 

power on

boot

check your mouse settings (this assumes ELANTECH drivers, if applicable)

  SETTINGS (Windows) --> DEVICES --> MOUSE --> ELAN TRACKPOINT FOR THINKPAD

    click on TrackPoint (should be ON)

    "Leave TrackPoint on when a mouse is connected should be checked

check your TOUCHPAD settings

  SETTINGS (Windows) --> DEVICES --> TOUCHPAD

    enable if desired

    "Leave touchpad on when a mouse is connected should probably be checked

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-22, 3:01 AM

Thanks JohnL,

 

I'm tried but still error.

 

My MAchine Type Model: 20M9CT01WW

 

I'm download driver from Lenovo support site :

 

pcsupport.lenovo.com/thinkpad-p52-type-20m9-20ma/downloads

 

I have alway keeping my laptop plugged into AC power all the time setup.

 

 

Step 1: I'm downloaded BIOS version 1.17

On Windows 10 x64 , i'm run setup file as below:

 

BIOS Update Utility for Windows 10 (64-bit) - ThinkPad P52, P72
Version: 1.17
Released: 27 Nov 2018

 

Setup successfully and reboot. Nothing happen here. Everything working fine.

 

 

Step 2: Download and install Elantech ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad P52 Version 24.21.16.5

 

Elantech ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad P52
Version: 24.21.16.5
Released: 13 Dec 2018

 

Elantech ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad P52 - Version 24.21.16.5

 

Setup successfully .

 

 

Step 3: Setup TrackPoint Firmware Update Utility for Windows 10 (64-bit) Version: 1.0.0.4

 

I'm download TrackPoint Firmware Update Utility Version 1.0.0.4 from link

 

TrackPoint Firmware Update Utility Version 1.0.0.4

 

With some unknow reasons , install failed with error "Fail to enter Transparent mode

 

 

 

After restart Windows, i seen this error "PS/2 Mouse Not Detected"

 

 

 

 

 

 

 

 

 

 

 

I'm trying manual method :

 

1. Go to the path where downloaded package file has been extracted

Default Location: C:\Drivers\WIN\Elantech_TrackPointFW\Ps2_sp_FWupdate.exe

2. Double click to run Ps2_sp_FWupdate.exe

3. Type Yes =>  ENTER => and got still error

 

I seen the Warning 1st: " During the operation, keyboard, touchpad and stick point will lose function. "

 

I think problem at here, update TrackPoint Firmware Update Utility Version 1.0.0.4 has FAILED and after that will got LOSE FUNCTIONs of Touchpad and Stick Point too.

 

 

This firmware can be apply for alot of Models Lenovo laptop, that mean a lot of laptops maybe effected by this error "PS/2 Mouse Not Detected".

 

Support model      
ThinkPad X280 (Machine Types: 20KE, 20KF) ThinkPad A285 (Machine Types: 20MW, 20MX) ThinkPad E480, ThinkPad R480 (Machine Types: 20KN, 20KQ, 20KR) ThinkPad E485 (Machine Types: 20KU) ThinkPad T480s (Machine Types: 20L7, 20L8) ThinkPad L480 (Machine Types: 20LS, 20LT) ThinkPad L380 Yoga (Machine Types: 20M7, 20M8) ThinkPad L380 (Machine Types: 20M5, 20M6) ThinkPad S2 Yoga 3rd Gen (Machine Types: 20L2) ThinkPad S2 3rd Gen (Machine Types: 20L1 ) ThinkPad P1, X1 Extreme (Machine Types: 20MD, 20ME, 20MF, 20MG) ThinkPad E580 (Machine Types: 20KS, 20KT) ThinkPad E585 (Machine Types: 20KV ) ThinkPad L580 (Machine Types: 20LW, 20LX ) ThinkPad P72 (Machine Types: 20MB, 20MC ) ThinkPad P52 (Machine Types: 20M9, 20MA)

 

Step 4: I'm find Lenovo release new BIOS version 1.18, and downloaded.

 

BIOS Update Utility for Windows 10 (64-bit) - ThinkPad P52, P72
Version: 1.18
Released: 21 Dec 2018

 

Run setup BIOS Update Utility on Windows 10 (64-bit) successfully. After restart, I checked INFO of BIOS version is:

 

BIOS Version:  N2CET35W (1.18)
BIOS Date:       2018-12-14
MAchine Type Model: 20M9CT01WW

 

BUT, error "PS/2 Mounse not Detected" still there, i can't use TRACKPOINT , TOUCHPAD on my laptop Lenovo P52.

 

Someone at here have same error

 

forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-6th-Gen-Synaptics-Touchpad-Firmware-Update-broke

 

reddit.com - P52 Mouse Not Detected on Startup

 

If anybody know how to solve please tell me !  Thankyou!

 

I'm waiting Lenovo release an new update to fix my touchpad + trackpoint !

 

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-22, 10:59 AM

Hello,

 

Have you tried very carefully removing whatever cables attach the TrackPad/TrackPoint to the system board, and then re-attaching them?  This can be done by following the instructions in the ThinkPad P52's Hardware Maintenance Manual.  Please keep in mind, though, that the flat ribbon cables and connectors are very fragile.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-24, 7:18 AM

Thanks Aryeh Goretsky

 

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-25, 10:34 AM

Hello,

 

At this point, I would suggest contacting Lenovo support via telephone and arrange to have the unit serviced.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-27, 1:12 AM

I'm still wating for Lenovo teams release new version of TrackPoint Firmware Update Utility for Windows 10 (64-bit) - ThinkPad to fix this issue.

 

This's my log of TrackPoint-Flash Utility v1.0.0.38

 

****************************************
TrackPoint-Flash Utility v1.0.0.38
2018-12-22 10:41:52
[10:41:52.303] IAP_MODE: TVSU_FLASH_FW
[10:41:52.303] Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\FWUpdate.exe"
[10:41:53.898] default interface: PS2
[10:41:53.898] OS: 64-bit
[10:41:53.929] [WARNING]: 1.6151-1.6399(0.0248) :Write 0x00 => TimeOut
[10:41:53.960] IsElanTP: 1
[10:41:53.960] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKA_fv11.bin
[10:41:54.023] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.038] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[10:41:54.054] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.148] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.163] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[10:41:54.179] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.226] [WARNING]: 1.8979-1.9242(0.0263) :Write 0x00 => TimeOut
[10:41:54.288] Initialize_Result = 6
[10:41:54.288] [ERROR]: Fail to enter Transparent mode.
[10:41:55.822] ExitCode = -8

8 warnings
1 errors 

 

****************************************
TrackPoint-Flash Utility v1.0.0.38
2018-12-28 11:23:57
[11:23:57.163] IAP_MODE: TVSU_FLASH_FW
[11:23:57.163] Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\FWUpdate.exe"
[11:23:58.757] default interface: PS2
[11:23:58.757] OS: 64-bit
[11:23:58.804] [WARNING]: 1.6167-1.6416(0.0249) :Write 0x00 => TimeOut
[11:23:58.819] IsElanTP: 1
[11:23:58.819] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKA_fv11.bin
[11:23:58.882] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[11:23:58.913] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[11:23:58.929] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[11:23:59.007] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[11:23:59.023] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[11:23:59.038] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[11:23:59.085] [WARNING]: 1.8983-1.9233(0.0250) :Write 0x00 => TimeOut
[11:23:59.148] Initialize_Result = 6
[11:23:59.148] [ERROR]: Fail to enter Transparent mode.
[11:24:01.027] ExitCode = -8

8 warnings
1 errors


 

This link is same error Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint on X1 Carbon 6th Gen

 

X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

 

X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

 

Lenovo Vantage recommeded me to install the following update pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-CARBON-6TH-GEN-TYPE-20KH-20KG/downloads/DS505032

 

The firmware update failed with the Error Code[0x69]

 

Since then I can no longer use both the trackpoint and the touchpad!

The official firmware update completly bricked my input devices.

 


 

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Re: Lenovo Think Pad P52 updated BIOS with error PS/2 Mouse Not Detected

2018-12-28, 20:58 PM
FYI, After the trackpoint firmware 1.0.0.4 update yesterday, my P52 has the same symptoms as yours. Lenovo, any word?
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