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3 Posts

08-19-2021

Uganda

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Lenovo thinkpad P53 display problems

2021-08-19, 8:32 AM

I have a Lenovo thinkpad P53 laptop. Recently the taskbar has now been also covered by a black line so its not visible, to access it i have to set its location to top. 

To use the laptop, i now have to connect an external screen through the docking station, otherwise with out that its unusable. 

 

3 months back, i had a similar experience with another P3 thinkpad with was returned to the supplier because it was still under warranty. In Office, 4 other colleagues with  P53 thinkpads have exactly the same problem.

 

Has any other person here experienced this?. 

 

How can i resolve this issue?. Taking to the workshop for repair isn't useful at all because the technicians currently don't have a solution this issue. They will just issue me another P53 and the problem will be back in less than a month.

 

I have attached a screenshot of the screen. 

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4227 Posts

01-08-2021

Philippines

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Re:Lenovo thinkpad P53 display problems

2021-08-19, 18:28 PM

Hello Kadidx,

 


Welcome to Lenovo Community

 

 

I suggest that you reload the BIOS default settings, be sure to save and exit.
Then run diagnostics.
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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3 Posts

08-19-2021

Uganda

4 Signins

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  • Posts: 3
  • Registered: ‎08-19-2021
  • Location: Uganda
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  • Message 3 of 6

Re:Lenovo thinkpad P53 display problems

2021-08-20, 8:44 AM

Trying to reload the BIOS default settings failed to complete successfully and so the machine could not boot. Trying to reboot it would try again to reload the BIOS default settings so it just became a cycle of trying and failing. 

 

I had to take it to the workshop to get this resolved and successfully boot and now i can login and the issue remains. In this situation, should i even try running the diagnostics tool?

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471 Posts

09-04-2019

United States of America

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Re:Lenovo thinkpad P53 display problems

2021-08-20, 10:16 AM

That is a hardware defect. Don't let Lenovo waste your time with BIOS and driver reinstalls. That is ridiculous. Ship it back to them and get it fixed or force a refund.

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4227 Posts

01-08-2021

Philippines

329 Signins

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Re:Lenovo thinkpad P53 display problems

2021-09-01, 18:53 PM

Hello Kadidx,

 


Greetings

 

Yes you may try running the diagnostics.

If there are errors, then I would suggest that you reach out to the tech support for your region.
They will provide the next step for this issue.

 

 

Regards, 
Lorenzo_Lenovo



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3 Posts

08-19-2021

Uganda

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  • Message 6 of 6

Re:Lenovo thinkpad P53 display problems

2021-09-02, 4:43 AM

Over 50 P53 machines experiencing exactly the same problem and the root cause has been nailed to not having enough graphics memory. 

Solution has been to increase the graphics memory, how on earth Lenovo continues to ship these laptops that way boggles my mind. 

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