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Never Received Confirmation Email with Order #

2020-12-03, 21:25 PM

Hello,

I need help. I never received a confirmation email with my order number. Customer service keeps telling me I need one but I have just received the laptop in the mail today but still do not have the order number so I can return this. Can someone please help obtain my order number or help me return the laptop?

 

Thank you. 

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9812 Posts

09-04-2014

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Re:Never Received Confirmation Email with Order #

2020-12-04, 11:59 AM

Hello and welcome to Community,

The order number / reference is likely on the UPS shipping label, should begin with 433...  That said sales support will be able to find your order using your email and credit card details used when placing the order. Perhaps the confirmation is in your spam folder?

 

Andy

 

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Lenovo eServices

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Re:Never Received Confirmation Email with Order #

2020-12-04, 12:47 PM

Thank you. I found it finally under the tracking info like you said.

I need to return this and when I go on site to “Request a return” it just brings me to order details and doesn’t allow me to kick off return request. How would I go about doing this?

Thanks.

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Re:Never Received Confirmation Email with Order #

2020-12-04, 13:15 PM

Hello,

 

Glad you were able to find it. If OVP isn't offering you the option you will need to contact sales directly, more information on the Shopping Help site, Returns & Cancellations.
https://www.lenovo.com/us/en/shopping-faq/#returns

 

 

Andy

 

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Lenovo eServices

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Re:Never Received Confirmation Email with Order #

2021-01-13, 0:24 AM

I had one additional concern. Lenovo received my laptop return back on 12/8. 

I have called customer service 3 times over the past month waiting for the refund and still nothing.

 

Is there any way this can be escalated? There is no way it should take more than 30 days to process the refund once the item was received. I am not calling back into customer service because they have been 0 help. 

 

Thanks so much. 

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Re:Never Received Confirmation Email with Order #

2021-01-13, 14:41 PM

Hello,

I'm happy to try and find out what is happening but do need you to post your order number please. Under How to Return an Item on the Shopping Help site there is also an email address you could write to.
https://www.lenovo.com/us/en/shopping-faq/#returns

 

 

Andy

 

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Lenovo eServices

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Re:Never Received Confirmation Email with Order #

2021-01-13, 15:30 PM

Order: 4339477145

RMA: 4222349823

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Re:Never Received Confirmation Email with Order #

2021-01-13, 23:13 PM

I called again today into customer service after waiting 1 hour and they gave me the below email to communicate with. The email is not valid and didn't go through. 

 

marketplace_na@lenovo.com

 

They also said that they sent credit on 12/11, but I haven't received it. This was purchased through "perksatwork" I am not sure if they refunded them, but they are also saying Lenovo should issue refund and not them, so I am really stuck and out the money, so not sure what else to do.

 

Any help would be great.

 

Admin note: link requiring login removed

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Re:Never Received Confirmation Email with Order #

2021-01-14, 11:34 AM

Hello,

 

I haven't heard back yet but I don't know that site but can say that refunds are made via the same method as the original payment was received. For instance, if you financed a system the finance company who paid Lenovo would receive the refund.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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6 Posts

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Re:Never Received Confirmation Email with Order #

2021-01-14, 22:04 PM

I am good now.

 

Thanks for the help, you have been the one person that was helpful in this entire process.

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