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4 Posts

11-19-2010

Dubai, UAE

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New TP W510 freezing randomly

2010-11-19, 17:55 PM

Hi,

Just received my new TP W510 and have been facing random freezing several times in a day. I did a clean install with Win7 Ultimate and downloaded all latest drivers from Lenovo support page but the freezing didn't stop. It especially happens frequently when playing a video, but when it freezes I could still hear the video playing but the PC is not responding to any mouse of keyboard commands. I thought it could be a display driver issue so I uninstalled the driver. Since I did that, I didnt face any issues and I left the PC running for 3 days now.

Looks like there is an issue with the Nvidia FX 880 driver (I also downloaded the latest one directly from the Nvidia website but that also kept freezing my system).

Any thoughts???

 

My Config:

Win 7 Ultimate x64

Intel Core i7 Q720

16GB RAM

Nvidia Quadro FX 880M

 

 

Thanks,

Ash

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23 Posts

06-24-2010

Taiwan

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Re: New TP W510 freezing randomly

2010-11-20, 0:33 AM
Search this forum, you can find some case like this..
It's motherboard issue....

In my case, sometimes, I can use it without any freeze over 7 days... because it's randomly... when it happen, it might get 2-3 times per day again.

After change motherboard... I never get any freeze over 4 months now.
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23 Posts

06-24-2010

Taiwan

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  • Message 2 of 28

Re: New TP W510 freezing randomly

2010-11-20, 0:33 AM
Search this forum, you can find some case like this..
It's motherboard issue....

In my case, sometimes, I can use it without any freeze over 7 days... because it's randomly... when it happen, it might get 2-3 times per day again.

After change motherboard... I never get any freeze over 4 months now.

0 person found this solution to be helpful.

This helped me too

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288 Posts

04-20-2010

Ottawa

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Re: New TP W510 freezing randomly

2010-11-20, 14:56 PM
Ash, I went through this same thing as you are -- I would uninstall or reinstall something, and it'd work for a while. But ultimately it was just luck and eventually it would freeze again. I've had 3 system board replacements, and finally got one that works. The system board I have now hasn't frozen for several months. I had some issues over the summer, but it was ultimately a software issue (it was completely reproducible).

It's hard to say for absolute certain, but it sounds like you have a system board issue. You should contact support.
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4 Posts

11-19-2010

Dubai, UAE

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Re: New TP W510 freezing randomly

2010-11-20, 19:18 PM

Thanks gents. That was what I was afraid of. I waited for 6 weeks for this laptop to be delivered, and I'd really hate waiting any longer. I will contact support for a replacement. Thanks again.

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119 Posts

10-13-2010

Regina, SK Canada

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  • Message 5 of 28

Re: New TP W510 freezing randomly

2010-11-21, 23:18 PM

I don't think it is a motherboard issue - I have the exact same problem on two separate W510 machines.  I think there is a bug in the hardware or the drivers, but I have not seen anything that fixes it yet.  HELLO Lenovo - please figure this out!!!

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23 Posts

06-24-2010

Taiwan

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Re: New TP W510 freezing randomly

2010-11-22, 4:33 AM

I don't think it's driver issue. Because it also happen in other OS.

After replace my W510 motherboard, I never get any freeze. so... I think they have some motherboard has this issue.

 

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584 Posts

11-04-2010

Canada

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Re: New TP W510 freezing randomly

2010-11-22, 11:26 AM

Here's what you're facing...your GPU is over heating.

 

I'm pretty sure of this because I went through hell for two months just to get my system stable enough for all the stress tests and benchmarks.

 

GPU over heating would cause your display to freeze to turns blank (off), while the harddrive, CPU, OS, network, soundcard (audio) are still running (i.e. you can still ping the system, harddrive light would blink every now and then, audio would still play).

 

GPU memory over heating would cause your system to either immediately turns off, or, it turns off the display immediately and execute Windows shutdown.

 

CPU over heating would cause your CPU clockspeed to throttle down dramatically.

 

One quick thing you can do to verify if your GPU is over heating is to run FurMark in Stability test Xtreme burning mode.  Your GPU should not get over 75c within the first 30 seconds, after that time, it'll then depends on how ell the heatsink was fitted (a good system will stay under 75c for a long time, a poor one would get up to 85c or more and system would turn off).  Note that the system may shutdown before Furmark can report GPU temp is over 89 (89 or 90 seems to be the throttle / cut off point) as there's a 1 to 2 seconds delay.

 

Best of luck.  Hope you can get yours fixed sooner than the 2 months I spent on it. 

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3 Posts

11-21-2010

florida

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  • Message 8 of 28

Re: New TP W510 freezing randomly

2010-11-23, 2:58 AM

Does anyone know if these machine are tested before they leave the factory?

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23 Posts

06-24-2010

Taiwan

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  • Message 9 of 28

Re: New TP W510 freezing randomly

2010-11-23, 3:39 AM
I think they already tested it before leave the factory....
but ... the freeze issue usually will pass the test....

in my case, I test it with a lots of test program, no any problem (so, if you send the machine to support center, they can't find any problem... because it pass all test)... but it still freeze sometimes (and... it's not freeze in a heavy loading)
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584 Posts

11-04-2010

Canada

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Re: New TP W510 freezing randomly

2010-11-23, 9:13 AM

I think they do test the units before each of them get sent off...but the thoroughness of the tests is really questionable here (unless it has something to do with the delivery process, handling, storage conditions).

 

Here's the order of the tests I put my W510 through:

1. memtest, 48 hours.

2. Install OS (Windows 7 Ultimate, 64bit), Install Lenovo system update, Execute Lenovo system update to get all (yes, I just throw everything in) the latest drivers and lenovo tools, run Windows Update (everything).

3. Run a batch file to execute system reboot 2 minutes after the system is started (entered into Windows).  This is just to test that Windows can shutdown / restart multiple times properly.  Tested for 2 hours.

4.  Plug the W510 onto a network (eth), use a secondary system to send the W510 a loop of [System suspend, wait 30 seconds, send magic packet, wait 30 seconds, loop round] commands.  To ensure system can suspend multiple times.

5. Prime95, 24 hours.

6. BST, 4 days.

7. Furmark, 4 hours.

8. memtestG80 / memtestCL, 6 hours, tests GPU memory.

9. rthdribl, 4 hours.

10. USB 3.0, and eSATA disk I/O, each port, 50GB copy to external drive, 50GB copy from external drive.

 

I'm pretty happy about the W510 now (after the 2 month hassle to get the cooling done right).  I would be interested in knowing what other tests people put their system through.

 

Other usual things include:

Run uTorrent (tests wifi and disk i/o)

Watch DivX (tests LED display and a bit of GPU, and sound card/speakers).

Play CoD: BlackOps (tests GPU and GPU memory).

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