English Community

ThinkPad NotebooksThinkPad: P and W Series Mobile Workstations
All Forum Topics
Options

3 Posts

01-18-2014

Cincinnati

3 Signins

16 Page Views

  • Posts: 3
  • Registered: ‎01-18-2014
  • Location: Cincinnati
  • Views: 16
  • Message 1 of 4

New Win7 update broke Fingerprint reader

2014-01-18, 21:39 PM

On Tuesday 1/14/2014 my ThinkPad W700 (2757CTO) had the following Win7 updates applied: KB915597, KB2837615, KB2862330, KB2837617, KB2913602, KB2913431 and KB890830.  Since then my fingerprint reader has stopped working.  My guess is that KB2913602 caused it to stop working with KB2862330 as my second guess.

 

Since then I updated the fingerprint software to 3.3.2.50 (it was 3.3.2.43).

 

The fingerprint software says "N/A remaining slots for fingerprint
templates available" and when I try click to enroll a fingerprint is
says "Cannot communicate with sensor. Please confirm the sensor is
ready."

 

The ThinkVantage Diagnostic says it is working properly. The log file
of the test Says:

Lenovo ThinkVantage Toolbox Log File
Wednesday, January 15, 2014 12:48:37 AM
Fingerprint Sensor
Device Version:23.0.3
USB Version:2.0.0
Driver:c:\windows\system32\drivers\atswpwdf.sys
Driver Version:8.6.0.29, 7-2-2010
USB Status Test
Test Started 1/15/2014 12:38:33 AM
Test Finished:Passed1/15/2014 12:38:34 AM

 

Product Version: 6.0.5717.35

Reply
Options

2529 Posts

06-13-2013

US

11021 Signins

59341 Page Views

  • Posts: 2529
  • Registered: ‎06-13-2013
  • Location: US
  • Views: 59341
  • Message 2 of 4

Re: New Win7 update broke Fingerprint reader

2014-01-21, 8:29 AM

Have you confirmed that either of the Windows updates you suspect are actually responsible for the current fingerprint reader failure?  Seems some experimenting would confirm your hunch.

 

You can go back to a restore point taken before those updates were applied as one attempt.  Sometimes this solves things, and other times it mixes things so that the problem isn't really erased.

 

You can restore a "system image" (if you do them regularly) taken prior to applying that series of Windows updates.  This is pretty much GUARANTEED to put you back exactly to the state you were at when that image was taken, software-wise. 

 

You can selectively back out individual Windows updates using standard techniques. Windows knows about any relationships and consequences, so if more must be backed out as well it will ALL be backed out to meet your request to back out a specific update.

 

If you really do find updates that are responsible for the device failure you can just leave it uninstalled (you can also "hide" it, to avoid your possible selection of it again in the future).  If it really was meant to fix something, well obviously you're clearly not going to get that fix.  But Windows will at least ensure that whatever else also must be backed out along with backing out this update will definitely get done, so that you still have a stable system.

Reply
Options

30 Posts

07-29-2009

GB

299 Signins

1319 Page Views

  • Posts: 30
  • Registered: ‎07-29-2009
  • Location: GB
  • Views: 1319
  • Message 3 of 4

Re: New Win7 update broke Fingerprint reader

2014-01-29, 16:55 PM
I also found problems with fingerprint logon after the update i did this week. These were: KB2913602, KB2862330, KB2913431, KB890830, KB2898785. At logon, the reader just sat there saying please wait. I could (and did logon) with username, etc. I restarted a couple of times but no improvement.

However, today, it worked normally again.

I think there is a problem associated with the update.
Long time ThinkPad user: 770, 600, T40, X300, now X301 240gb SSD, 8 GB ram. Now playing with Yoga Book 10.1 Android
Reply
Options

3 Posts

01-18-2014

Cincinnati

3 Signins

16 Page Views

  • Posts: 3
  • Registered: ‎01-18-2014
  • Location: Cincinnati
  • Views: 16
  • Message 4 of 4

Re: New Win7 update broke Fingerprint reader

2014-01-29, 18:59 PM

I did not go through uninstalling the Windows updates to discover which caused it.

 

I installed two new lenovo/thinkpad updates (Active Protection & Power Manager) and it is now working for me again too.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete