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9 Posts

02-07-2008

USA

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  • Message 391 of 404

flexing keyboards

2010-01-08, 20:59 PM

 

 

here are three threads describing the situation that I had in my recent W700Ds:

 

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W700-disappointment/td-p/186348

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Keyboard-Rattles/td-p/170641

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W700-keyboard-flex-hollow-sounds/td-p/124918

 

jay

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2 Posts

01-05-2010

Northern California

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  • Message 392 of 404

W500 shipping delays

2010-01-10, 9:20 AM

OK, so here's my sad tale - I'll come back to edit or keep posting until it's resolved. I originally ordered my W500 on Dec 11, 09. Was told by rep that he'd do "everything possible to be sure I had it before the end of the year". As holiday time approached, he promised to keep checking with supply chain and he'd update me. Suddenly, he stops returning phone calls or emails, I look on Lenovo web site and see 1/18/10 as the new delivery date. Repeated emails to him are not returned, and after waiting on hold for nearly 30 mins in sales que, I explain the situation, also that last email said he'd work with his supervisor to work out compensation. The new sales person confirms that WUXGA screens are having fullfillment issues and that my original rep should now call me within 15 minutes. About 30 mins later, I get an email stating that they'll take a whopping $60 off the order, and that 1/18 is now the EARLY date, and it may ship as late as 2/1! I'm in the same boat as many others here in that I really want a Lenovo, and this particular custom built machine. I could cancel the order, but honestly don't have a decent alternative. My real complaint is that Lenovo is not honest and proactive with my as a customer, and this makes it very hard for me to recommend doing anything but buying a CDW or instock model from a 3rd party. I had a similar crappy experience with Toshiba years ago and have not bought Toshiba's since, but their laptops also went downhill quite a bit. Seems like if Lenovo is offering big discounts in early Dec, they should realize that many of their customers want these as xmas presents or end-of-year business purchases. IF they knew they could not fulfill, this should have been stated up front. Hopefully the W500 is worth the wait.

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12 Posts

12-11-2009

California, USA

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  • Message 393 of 404

Re: TWO days EARLIER than the latest estimated date - just received W700ds shipping notice today

2010-01-11, 21:40 PM

I got two "departure scan" at Shanghai, CN on different dates and one "warehoused" at LOUISVILLE KY, US in between.

How could this be possible? Has this happened to anyone?!

 

ANCHORAGE,AK,US01/11/20104:07P.M.DEPARTURE SCAN
 01/11/201012:19P.M.ARRIVAL SCAN
SHANGHAI, CN01/11/201011:10P.M.DEPARTURE SCAN

LOUISVILLE,KY,US

01/10/201012:45P.M.THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY
SHANGHAI, CN01/10/20101:30 A.M.DEPARTURE SCAN
SHANGHAI, CN01/08/20108:31 P.M.EXPORT SCAN
SHANGHAI, CN01/07/201010:11A.M.ORIGIN SCAN
CN01/07/201011:58P.M.BILLING INFORMATION RECEIVED
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183 Posts

01-29-2009

United States of America

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Re: TWO days EARLIER than the latest estimated date - just received W700ds shipping notice today

2010-01-11, 21:50 PM

Not exactly, but mine left SHANGHAI, went to the Phillipines then came back to SHANGHAI

and left again before going to the Japan, Alaska, Louisville and then here to Chicago.

The whole trip was about 4 days.

I dug up my old tracking info (read from the bottom up):

NORTHBROOK, IL, US11/20/200912:09 P.M.DELIVERY
 11/20/20096:19 A.M.OUT FOR DELIVERY
 11/20/20094:28 A.M.ARRIVAL SCAN
CHICAGO, IL, US11/20/20093:43 A.M.DEPARTURE SCAN
 11/20/200912:20 A.M.ARRIVAL SCAN
HODGKINS, IN, US11/19/200911:48 P.M.DEPARTURE SCAN
 11/19/20099:34 P.M.ARRIVAL SCAN
LOUISVILLE, KY, US11/19/20095:12 P.M.DEPARTURE SCAN
 11/19/20091:17 P.M.IMPORT SCAN
 11/19/200911:48 A.M.RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY
ANCHORAGE, AK, US11/18/200912:06 A.M.ARRIVAL SCAN
OSAKA, JP11/18/200911:24 A.M.DEPARTURE SCAN
 11/18/200910:22 A.M.ARRIVAL SCAN
SHANGHAI, CN11/17/20094:30 P.M.DEPARTURE SCAN
PAMPANGA, PH11/17/20093:54 A.M.DEPARTURE SCAN
SHANGHAI, CN11/17/200912:07 A.M.DEPARTURE SCAN
SHANGHAI, CN11/16/200910:15 P.M.EXPORT SCAN
 11/16/20099:46 P.M.HUB SCAN
 11/16/200910:22 A.M.ORIGIN SCAN
CN11/16/200911:54 P.M.BILLING INFORMATION RECEIVED
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5 Posts

12-30-2009

chicago

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Re: TWO days EARLIER than the latest estimated date - just received W700ds shipping notice today

2010-01-12, 2:36 AM

As of  today W500 stuck in customs in China acording to UPS, I think you can ignore the shipping info on line.

 

US01/09/201010:37 A.M.CARRIER AND CUSTOMS RELEASED
CN01/07/20108:45 P.M.DEPARTURE
 01/07/20102:00 P.M.RECEIVED INTO UPS SCS POSSESSION
US01/09/20105:10 P.M.ARRIVAL
 01/08/20108:46 P.M.BILLING INFORMATION RECEIVED
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12 Posts

12-11-2009

California, USA

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Re: TWO days EARLIER than the latest estimated date - just received W700ds shipping notice today

2010-01-12, 2:40 AM

schmidtj:

 

Thanks for the info. The latest update has showed that mine is doing the same thing, left SHANGHAI, then came back and left again, now at Alaska this moment:   I guess the UPS tracking system is doing funny thing and causing the confusing.  My recent experience of buying PC from Hewlett Packard that using the Fed Express (international flight from Shanghai) is much better than this.

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5 Posts

12-30-2009

chicago

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  • Message 397 of 404

Re: TWO days EARLIER than the latest estimated date - just received W700ds shipping notice today

2010-01-13, 2:05 AM

Dudes

 

I got it today, go figure,

 

New problem I cant get my sprint 4G USB wireless to work with it any suggestions?

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1041 Posts

03-10-2009

Michigan

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  • Message 398 of 404

Re: TWO days EARLIER than the latest estimated date - just received W700ds shipping notice today

2010-01-13, 2:10 AM

wrote:

I got it today


Great! :smileyhappy:

 


 New problem I cant get my sprint 4G USB wireless to work with it any suggestions?


Just one - try searching, then start a new thread if you find nothing that helps. :smileywink:

 

Best regards,

Frank

 

 

---------

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12 Posts

12-11-2009

California, USA

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UPS International shipping tracking system

2010-01-13, 17:32 PM

Obviously UPS international shipping is even more confusing than the Lenovo's "estimated shipping date".

Just talked with UPS, according to them:

 

1. "DEPARTURE SCAN" doesn't really mean the shipment is departing from somewhere.

2. "THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY" doesn't really mean the the shipment is physically "warehoused" in somewhere or "waiting for custom clearance".

3. The location such as "Louisville, KY, US" doesn't means the shipment is physically at "Louisville, KY, US".

 

It seems to me they just "scan" the shipment to entertain the people who are using the online tracking, and they can do the "scanning" from Louisville, KY, US even the shipment is still in Shanghai. 

 

Anyway, he told me that my shipment (W700ds) is still waiting for the "custom clearing" somewhere BUT he assured me that I will get the shipment by the end of tomorrow. It's hard to believe even he speaks English without any Indian accent, LOL!

 

BTW, I ordered two Hewlett Packard PCs just before Christmas in December. These two PCs were shipped from Shanghai via Fed Express. All I can say is Fed Express tracking system is much simple, effective and efficient  that makes you really wondering what exactly UPS is doing there on its international shipping tracking system.  

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12 Posts

12-11-2009

California, USA

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  • Message 400 of 404

Thanks to UPS for keeping me entertained

2010-01-13, 20:09 PM

UPDATE (01/13): Within an hour after talking with UPS, they've decided to give me a bunch of "IMPORT SCAN" inputs on the online tracking list, and they promised that I will receive the package before the end of  tomorrow. 

  

UPDATE (01/14): Just talked to UPS and it turns out that they "misloaded" the package, and they have tried to re-route the package. Amazingly I was told that this is the second time happened to this particular package. Obviously the UPS internal tracking screen tells you more information than what we are getting from the online tracking list:  

 

UPDATE (01/15): Talked with UPS again this morning and found out that this Lenovo EXPEDITED package was in UPS Shanghai facility for 4 days (01/07 to 01/11), and in UPS main transit center in Louisville, Kentucky, for 3 days (01/11-15), from Kentucky to San Diego, California and the final delivery to the destination one day (01/15). Reason for the multiple idential scaning inputs (such as five of the "IMPORT SCAN") at the same location are basically due to "mishandling" (mis-sorting, mis-loading) of the package.   

 

SAN DIEGO,CA, US01/15/20103:57 P.M.DELIVERY
 01/15/20106:37 A.M.OUT FOR DELIVERY
 01/15/20105:45 A.M.ARRIVAL SCAN
 01/15/20105:18 A.M.DEPARTURE SCAN
 01/15/20104:24 A.M.ARRIVAL SCAN
 LOUISVILLE,KY,US01/15/20103:38 A.M.DEPARTURE SCAN
 01/15/201012:04A.M.IMPORT SCAN
 01/15/201012:01A.M.THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY / RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY
LOUISVILLE, KY, US01/14/20105:03 A.M.THE SCHEDULED CONNECTION WAS MISSED
 01/14/201012:28 A.M.IMPORT SCAN
 01/14/201012:16 A.M.IMPORT SCAN
LOUISVILLE,KY,US01/13/201012:58P.M.IMPORT SCAN
 01/13/201012:52P.M.IMPORT SCAN
 01/13/201012:02P.M.IMPORT SCAN
ANCHORAGE,AK,US01/11/20104:07 P.M.DEPARTURE SCAN
 01/11/201012:19P.M.ARRIVAL SCAN
SHANGHAI, CN01/11/201011:10P.M.DEPARTURE SCAN
LOUISVILLE, KY, US01/10/201012:45P.M.THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY
SHANGHAI, CN01/10/20101:30 A.M.DEPARTURE SCAN
SHANGHAI, CN01/08/20108:31 P.M.EXPORT SCAN
SHANGHAI, CN01/07/201010:11 A.M.ORIGIN SCAN
CN01/07/201011:58P.M.BILLING INFORMATION RECEIVED

 

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