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9 Posts

12-16-2020

Canada

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P14s (AMD): IR & 720HD webcam issue

2020-12-16, 4:51 AM

Hi, I have a brand new ThinkPad P14s (AMD) laptop.

The IR & 720HD webcam's image appears soft, unfocused (not sharp) when using Hangout/Zoom. I saw some users have reported similar issues for other new ThinkPad models.

I have already updated the webcam driver through Vantage but no change.

Is this a known issue that can be fixed?
Or is it to be accepted as normal by design (which would be a big disappointment for this beautiful laptop)? 

Thank you for your attention.

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4123 Posts

12-11-2015

United States of America

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Re:P14s (AMD): IR & 720HD webcam issue

2020-12-16, 5:59 AM

Make sure you have opened the ThinkShutter all the way, and have removed the protective film that is applied over the lens for shipping.

 

Regards,

 

 

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9 Posts

12-16-2020

Canada

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Re:P14s (AMD): IR & 720HD webcam issue

2020-12-16, 19:43 PM

Thanks for your response.

I confirm the ThinkShutter is open all the way, and there was no protective film applied over the lens during shipping.

The IR 720 webcam is functional but the image is just very soft, with no sharpness. It looks worse than my 6 year old Dell laptop's webcam, to which I am surprised and also quite disappointed given the expected quality of ThinkPads. Other members in the forums have indicated similar issues of blurry webcams, so I don't think I am the only one.

Just hope Lenovo will take note of this and look into the issue. Of course, the other solution would be to buy an external webcam to compensate. But that would be a shame for this otherwise awesome laptop.

Have a nice day!

 

 

 

 

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9 Posts

12-16-2020

Canada

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Re:P14s (AMD): IR & 720HD webcam issue

2020-12-18, 4:15 AM

Further to my previous message, I came across this post by @julesair on another forum:

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T-series-Laptops/Suggestions-welcome-for-improving-T14s-webcam-image-quality-on-Linux/m-p/5046892?page=1#5208495

and I tried to replicate what he did. 

 

I used the Windows Camera app for testing.

I turned off Auto-Exposure from Camera Settings in Lenovo Vantage (I am running Windows 10 Pro). I started adjusting the exposure control manually (setting to max) and for a moment, the image became quite a bit sharper. Then a few seconds later, it reverted back to the soft, unfocused image.

Here is the sharp image that I got momentarily by adjusting exposure control manually in Lenovo Vantage.

 

And here is the soft, unfocused image that it reverted back to moments later.

 

So I agree with @julesair that the webcam is technically able to produce a sharp image but the firmware will mess it up automatically.
I would greatly appreciate it if Lenovo can correct this behavior with a fix, because that soft, unfocused image is just not suitable for professional usage.

 

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2 Posts

01-11-2021

Germany

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Re:P14s (AMD): IR & 720HD webcam issue

2021-01-14, 10:11 AM

I can confirm this issue.

 

I have a brand new P14s with IR Webcam included. However, this 1700€ Notebook produces Webcam video that looks worse than that of a 90€ smartphone selfie lense.

 

I can reproduce the above mentioned behavior, thus the camera is definitely capable of better output. I installed the latest firmware updates but the images still look like scrambled egg.

 

Is there anything I can do?

 

Kind regards

-Tim

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20 Posts

02-22-2013

United Kingdom of Great Britain and Northern Ireland

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Re:P14s (AMD): IR & 720HD webcam issue

2021-01-18, 12:26 PM

I've got a brand new T14s with the same issue. For me turning off 'auto exposure' in the lenovo vantage app seems to help but for some reason the setting resets each time I access the camera so I have to do it manually for every video call.

 

In this thread: https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T-series-Laptops/Suggestions-welcome-for-improving-T14s-webcam-image-quality-on-Linux/m-p/5046892?page=3#5212325

 

A Lenovo staff member has said that the issue has been recognised and that they're developing a firmware update to fix it which will be released through the lenovo website. I've just messaged him to ask if there is any news on when. Hopefully we hear back soon.

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