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1 Posts

06-18-2021

France

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P14s : fingerprint sensor with bad performance + only 3 attempts

2021-06-18, 18:50 PM

I got a very poor sensor in this laptop, failing very often to analyze my fingerprint. And when I could try many time on my old T470s, now it’s only 3 times before use the access code. How can I make it better?

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367 Posts

03-27-2020

Philippines

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Re:P14s : fingerprint sensor with bad performance + only 3 attempts

2021-06-19, 22:36 PM

Hi Umiboozu,

 

You can try another persons FP registered and see if there is also multiple attempts to see if the issue are with the scanner itself.

 

-Dbrix

 

- Apologies in advance for not getting back soon on regular days. Please proceed with any Community members that can share their ideas and experiences to help.
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3262 Posts

01-08-2021

Philippines

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Re:P14s : fingerprint sensor with bad performance + only 3 attempts

2021-06-22, 15:31 PM

Hello Umiboozu,

 


Welcome to Lenovo Community

 

 

To rule out software issues, kindly update the drivers and BIOS thru the support site.
Next is to load the BIOS default settings, be sure to save and exit.

By the way, what generation of P14s are you using?
I suggest that you share the machine type model / MTM (ex. 81C70000RK) from the sticker as it would help us detail more about your machine variant.
It would also help running diagnostics.
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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