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624 Posts

07-03-2009

Andorra

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Re: P50 Keyboard bezel crack

2016-07-26, 18:08 PM
Most likely Lenovo will need to redesign the bezel. Otherwise and replacement bezel will suffer the same fate. A few more grams of weight is a fair price to pay for a military spec laptop bezel. I will wait for a resolution before purchasing a P50 that most likely will crack.
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281 Posts

12-08-2008

United States of America

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Re: P50 Keyboard bezel crack

2016-07-27, 10:50 AM

I see the logic of your decision, but wouldnt lenovo's 50 bucks accidental damage policy cover that? it seems to me that insurance is cheap compared to the price and the cost of waiting for something that might never happen. 

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624 Posts

07-03-2009

Andorra

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Re: P50 Keyboard bezel crack

2016-07-28, 1:14 AM
Insurance is one way to go. Hopefully they will honor your claim no questions. Then what? Do you send your laptop for repair? Do they send you a bezel and you fix it? And how long until you repeat the whole process?
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281 Posts

12-08-2008

United States of America

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Re: P50 Keyboard bezel crack

2016-07-28, 2:57 AM

@Wendel

good point. I guess I was thinking of the NBD (next business day, onsite) type of service. so, you will call them, they bring either a whole replacement and they transfer your ram and disks, or they bring the part and replace it.

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9 Posts

07-18-2016

Germany

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  • Message 25 of 296

Re: Cracked Palmrest Repair

2016-08-08, 9:36 AM

Is there a solution in sight?

 

I am still very disappointed. I have software issues with my P50, two buttons are sticky and this crack in the palm rest. 

 

I think i can expect a "perfect" laptop, when i pay about 2000€...

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2377 Posts

04-20-2008

United States of America

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  • Message 26 of 296

Re: P50 Keyboard bezel crack

2016-08-13, 15:14 PM

wrote:

For what it's worth, I'm trying to highlight this issue with the ThinkPad development team for P50.  At first glance, I would have guessed it was due to carrying the system around by the corners with the cover open (like Sarbin), but based on other posts here it seems that might not necessarily be the case.  I can't promise anything, but I'll see if we can get the team to look into it.

 

You can add the P70 to the list now. My 5 month old system has developed a stress crack from the lower right corner of the touchpad rightmost button to the front edge of the system. I called for NBD warranty service, but as others have documented, I was told that "obviously" I must have dropped something onto the system to cause this. The system sits on my desk connected to a docking station 99% of the time. This crack showed up yesterday evening (I didn't notice it in the morning before I left for work). This is a materials defect and should be covered under warranty. It is not accidental damage. I always use an external keyboard when it is on my desk.

 


 


P53 XEON 2276 BIOS 1.31 OLED UHD 4K Multi-touch display, 96GB RAM, RTX5000, RAID 1, 1TB x 2 Samsung PM981, 1TB PM981, WWAN
P70 XEON 1505, BIOS 2.35, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.36,Xeon Processor, 4k UHD IPS multi-touch display, 32GB, PM981 1TB x 2, RAID1

I am not an employee nor an agent of Lenovo.
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125 Posts

01-30-2016

Denmark

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  • Message 27 of 296

Re: P50 Keyboard bezel crack

2016-08-14, 12:00 PM

I use my P50 in a setup similiar to yours Harrisb, in a dock (workstation dock) with an external keyboard. No cracks yet, but this issue has seriously had me become worried, and am checking for cracks every day, even hairline scratches.

 

MIL-spec tested, yeah right. Looks more and more like a counterfeit Thinkpad. Even the old i-Series 1400 Thinkpads designed and manufactured by Acer for IBM were more durable by comparison (a co-worker of mine owned one).

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2377 Posts

04-20-2008

United States of America

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  • Message 28 of 296

Re: P50 Keyboard bezel crack

2016-08-14, 12:26 PM

I'm less disturbed by the stress crack that has appeared than the attitude of the warranty people who ASSUME that that I have caused the damage by dropping something on the unit. The accidental damage warranty specifically excludes cracks in the plastic if the system is still functional. I'm not sure who is the plastic supplier for the P50 and P70, but I hope that Lenovo has already addressed the issues with that manufacturer. I've had ThinkPads for a very long time and I have never had a plastic failure on any of them until now,


P53 XEON 2276 BIOS 1.31 OLED UHD 4K Multi-touch display, 96GB RAM, RTX5000, RAID 1, 1TB x 2 Samsung PM981, 1TB PM981, WWAN
P70 XEON 1505, BIOS 2.35, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.36,Xeon Processor, 4k UHD IPS multi-touch display, 32GB, PM981 1TB x 2, RAID1

I am not an employee nor an agent of Lenovo.
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281 Posts

12-08-2008

United States of America

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  • Message 29 of 296

Re: P50 Keyboard bezel crack

2016-08-14, 21:58 PM

being cynical, I guess you can only hope for having another accident which in facts renders it non-functional, and then they will have to repair it.

 

if you think about, a crack is an open invitation for dust, water, and any other sustance getting in, which then increases teh chances of functional failures. lenovo should realize that it is cheaper to fix a crack than to later on have to replace the motherboard.

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1 Posts

08-17-2016

Germany

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  • Message 30 of 296

Re: Cracked Palmrest Repair

2016-08-17, 9:19 AM

after six month of usage suddenly cracked palmrest. see picture....

not expected for such highpriced systems........

 

Many regards,

kpw

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