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1 Posts

05-15-2020

US

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P52s Webcam not working

2020-05-19, 11:31 AM

Good day, I really hope someone can help me.  I bought a ThinkPad P52s through Amazon in the USA, as I did not want to end up with a "grey" product as so easliy happens in Saudi Arabia where a live and work.  Just over three weeks ago the SSD drive on this laptop failed.  The agent through which Amazon supplied the machine stated that they offer no service outside of the US, so I took the machine to a Lenovo Repair agent in Saudi Arabia.  The SSD drive was replaced and my machine was near perfect - and I specifically state near perfect as everything worked except the camera.  The problem is that with the current Covid-19 pandemic, I am spending a lot of time in online meetings, and I really need the camera for that purpose.  I have tried the official Lenovo sites to download and install a new camera driver, but I have had no joy thus far.  Can somebody please advise how I can possibly resolve this?  The attachment shows the error condition.

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3821 Posts

12-02-2007

US

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Re:P52s Webcam not working

2020-05-22, 12:57 PM

Hello,

 

I do not have a ThinkPad P52s myself, but I am wonderig if the ThinkShutter over the webcam lens might be closed?

 

Also, if you search for "Camera Privacy Settings" under Windows 10 and open the settings, is the Camera set so that apps can access it?

 

Regards,

 

Aryeh Goretsky

 

 

 



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41 Posts

02-11-2019

CN

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Re:P52s Webcam not working

2020-06-03, 2:14 AM

Hello,

 

May I ask what about your OS version, could you please try to do Windows update? 

If issue not be fixed, could you try to check Lenovo Vantage->My Device Setting->Display&Camera, the Camera Privacy Mode is On or OFF? How to check you can reference the attachment. Thanks~

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36 Posts

05-30-2019

US

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Re:P52s Webcam not working

2020-06-03, 16:47 PM

I had this same issue, the only thing that fixed it for me was reinstalling Windows. 

 

Lenovo is not researching the underlying issues and keeps telling users to check the thinkshutter and the vantage privacy setting but this issue keeps popping up. 

 

They need to do better. 

 

 

 

If you have a spare SSD, try installing Windows on it and booting from it, it should work. 

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