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2 Posts

01-20-2021

Australia

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P52s and Thunderbolt 3 workstation dock gen 2 try to get 2 4k monitors working

2021-01-20, 13:02 PM

Hi I have just got the dock and cannot get the 2 4k monitors working at all, the max I can get is 1 4096*2160 and the other 1440*576

The monitor is LG 43" 4k

Update all things from system update, windows update

So tired and irritate as the dock just arrived today and it is exactly like USB-c Dock gen 2 that I have

 

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572 Posts

01-08-2021

Philippines

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Re:P52s and Thunderbolt 3 workstation dock gen 2 try to get 2 4k monitors working

2021-01-20, 20:12 PM

Hello Lenovothinkpad1,

 


   Welcome to Lenovo Community

 

 

May I know the docking bay's MTM  (machine type model)?

 

Have you used the LG monitors before? Because the configuration could be using the previous device. If yes, please reset
while it is not plugged into the dock.

 

How are the monitors connected to the dock, as well as how is the P52s connected to the dock?

 

Sorry for those questions but we need those details to provide better assistance.

 

 

You may also check out these links: 

 

https://support.lenovo.com/us/en/solutions/pd029622#Thunderbolt%203%20Workstation%20Dock%20Gen%202

 

 

https://pcsupport.lenovo.com/do/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-p52s-type-20lb-20lc/solutions/ht004036

 

 

 

Regards



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2 Posts

01-20-2021

Australia

3 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎01-20-2021
  • Location: Australia
  • Views: 10
  • Message 3 of 3

Re:P52s and Thunderbolt 3 workstation dock gen 2 try to get 2 4k monitors working

2021-01-25, 20:48 PM

Hi,

I have called technical support and found out it is not supported, returning it now.

Thank you

 

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