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P53 2102: Detection error on storage device1 (m.2)

2020-02-13, 17:58 PM

This error has popped up several times in the month I have had this laptop. but today aone it has now done it 5 times (I walk away from my work often to attend to our baby)

Most recently its happeneds when im out of the room and return. Microsoft edge with a few tabs open, fusion 360 cad open (at idle)

 

When I come back to see the black screen with this problem, the fans are on full. felling the back side the processor and SSD locations are very warm (not burning hot, but very warm)

 

The other times have been when I have attempted to transfer all my iphone photos over to the ssd (30 gig) would crash within the first 5 gig.

 

Does not crash durring benchmark loads, timespy, crystal disk mark...

 

It came installed with an single intel 500gig ssd.

 

No other large issues with computer. some noise from the rtx3000 im sure is un related

 

Ideas? bad drive?

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01-21-2020

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-13, 23:34 PM

Download lenovo diagnostics tool app. Run from the tools storage tab the ssd extended ssd test.

 

V.

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 3:05 AM

Is that the same app that is found in the starup menu? (same menu area as BIOS?)

If so ive run the full computer one (took hours!) and came out good, I will run again as its has done this repeatedly today :/

Thankfully I was not in the middle of any importat work.

Hopfully this does not become and issue as im very happy overall with this computer

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 3:47 AM

https://pcsupport.lenovo.com/us/en/downloads/ds102688

 

This is what I was thinking.

 

 

See if extended  storage test passes.

 

V.

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 4:45 AM

I ran the test at the startup BIOS menu. reports good

then I ran the test you recomended. Bluescreens the computer both times :(      Stop code: Critical prodess died.

This is the same error that would kill the computer when trying to take all the photos off my phone, upon restart it would then display the 

'2102: Detection error on storage device1 (m.2)" code.

 

To recap: today (several times) when I am away from the computer a while (and its sits idle, maybe ouube playing) I return to it black screen stating "2102: Detection error on storage device1 (m.2)" in DOS looking text

 

When I attempt to move all my iphone photos, it blue screens "Stop code: Critical prodess died."  . Upon restart it black screens stating "2102: Detection error on storage device1 (m.2)" in DOS looking text

 

When running the extended lenovo test you recomends  it blue screens "Stop code: Critical prodess died." . Upon restart it black screens stating "2102: Detection error on storage device1 (m.2)" in DOS looking text

 

I really appriciate your help and any furthre input you or others may have.

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 5:49 AM

Your drive very likely needs replacement.  If still under warranty, call lenovo support  and explain  how it fails Lenovo  diagnostics  test. They should send you a new replacement drive. Don't  let them lead you down the path of "reinstall windows or blah blah..." 

 

My own p53 was running fine, I had no issues at all. However, I tried to extensively test my system anyway. Everything was fine except storage tests. In fact, ssd passed the lenovo diagnostics basic ssd test fine. It only failed when I  ran the extended test portion (system crash with critical processes died error as may sound familiar). Called lenovo, they  sent out new ssd. When swapped in the extended  test passes with no problem.

 

 

 

V.

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 6:01 AM

Also, iirc, I also ran at first the complete bios based test, which passed giving no indication of any problems. Only after running the Lenovo  diagnostics  extended  test did the failure  show up.

 

V.

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 6:02 AM

Good to know, i will speak with them in the morning about it.

 

so they sent a new drive and you installed it yourself? 

tips or tricks? mirror the old drive, use a backup or simply a new install? Either would work for me (pita to re install all programs again tho)

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 9:18 AM

Intel also has


 wrote:

Download lenovo diagnostics tool app. Run from the tools storage tab the ssd extended ssd test.

 

V.


I'd trust Intel's SSD Toolbox software a little more on this issue.

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Re: P53 2102: Detection error on storage device1 (m.2)

2020-02-14, 17:43 PM

Yes new drive is customer replaceable.

 

When  I replaced drive I first imaged my drives with macrium reflect. After drive replacement I restored image back to new drives.

 

Drive replacement  is easy, look on web for video or instructions.

 

Intel ssd toolbox might be more trustworthy, idk, but what does it matter if it can't/ doesn't  pass Lenovo diagnostics, then it is already  established that something is wrong.

 

V.

 

 

 

 

 

 

 

 

 

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