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12 Posts

08-29-2014

Denmark

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P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-02-24, 12:59 PM

Trying to enable windows hello face.

Windows 10 1909 - Fully updated drivers with lenovo vantage.
Any advice on how to enable it  ? 
 

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12 Posts

08-29-2014

Denmark

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  • Message 2 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-04-13, 18:52 PM
Would be cool to get help in the community instead of calling support :-)
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44 Posts

09-27-2019

Ireland

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  • Message 3 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-04-13, 20:09 PM

It looks like you are missing the IR camera and because of that windows hello face recognition is not supported. When you were purchasing the P53 did you pick the webcam with the IR camera ?  

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12 Posts

08-29-2014

Denmark

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  • Message 4 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-04-17, 14:15 PM

Yes I did.
it works a few weeks back.

Tried updating firmware.

If I update via windows I get a SunplusIT driver from 09-09-2019 - 5.0.18.56

But it still does not work :(
Dont even have the integrated IR camera listed :(

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12 Posts

08-29-2014

Denmark

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  • Message 5 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-06-02, 11:18 AM

Almost 2 months and a useless support experiance....

Reinstall windows is the reply...
1- Line flashed my camera with 2 or 3 different firmwares, and gave up.
Windows IR camera is not showing up at all in windows...

Ticket ID 40BDSZC

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442 Posts

12-24-2011

United Arab Emirates

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  • Message 6 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-06-02, 19:26 PM

Is the regular webcam working in Lenovo Vantage?

 

Have you accidentally  activated the software privacy guard?

 I might try to remove Lenovo Vantage, from Device Manager uninstall/remove Device Foundation V2 under system devices,

reinstall Vantage and have a look..

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2625 Posts

06-13-2013

United States of America

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  • Message 7 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-06-02, 19:34 PM

I had a related problem with my T495 laptop, which does have the required IR camera built-in. And when I first took the laptop out of the shipping carton it arrived in and started it up for the first time, I was guided by the Windows Hello wizard and all was well with facial recognition login.

 

This lasted for about 6 months, just fine. Of course I don't normally re-boot except when Windows Updates triggers it, or there is the occasional other justification, so I can't really say when exactly it no longer worked. Then one day when re-booting I seemed to have lost the camera's functionality. And not just for Windows Hello Face but also for Skype and any other app or diagnostic which should have been able to control and operate the camera.  I tried everything I could think of to kick-start it back into operation, but nothing was successful.

 

Fortunately, I had been taking periodic "system image" backups of the 100% working operational system.  So I was able to restore a backup from not too long before I first noticed the failure, perhaps a month back. Fortunately as well this laptop is not "critical" so there's nothing at all on it which reverting back one month would be serious.  Just re-doing Windows Updates and a few other 3rd-party software product upgrades, and I was back to "current" again.

 

Most importantly, whatever "corruption" had occurred in the Win10 support for the IR camera was obviously not present a month previous, and the camera instantly came back to life and was once again working 100% perfectly when I reverted to the non-corrupt "system image" backup.  It obviously had nothing to do with the hardware IR camera, but was entirely due to something that had gotten corrupted in Windows and which was apparently un-fixable simply by reinstalling drivers, uninstall/reinstall hardware via Device Manager, etc.

 

So, if you don't have your own "system image" backups of working/operational environments to restore from, I suppose the suggestion to "reinstall Windows" may unfortunately be the only way to undo the "corruption" regarding the IR camera itself in your P53. Also provides a good opportunity to go about implementing a regular periodic "system image" backup schedule using a fine product such as Macrium Reflect (FREE or HOME, both can do the job for you).  If you have multiple internal drives you might use the second one as "data" for a carry-along backup folder.  Or, if not, you should acquire a reliable external USB 3.0 drive (externally powered by wall A/C, not "portable" and 5V powered by the USB port on the P53).

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51 Posts

05-30-2019

United States of America

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  • Message 8 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-06-03, 16:37 PM

Lenovo is not investigating this, same thing happened to me. 

 

The only thing that fixes this is a Windows re-installation. After you do that, don't install Vantage or disable its access to the Webcam. 

 

 

This is an issue with Lenovo's drivers and their software. They need to fix it instead of telling users to reinstall windows. 

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27 Posts

01-20-2019

United States of America

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  • Message 9 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-06-04, 3:04 AM

This problem happens on my P52 for about 1 year.

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12 Posts

08-29-2014

Denmark

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  • Message 10 of 13

Re:P53 - Windows Hello Face not working - not currently avalable - Camera not compatible

2020-06-04, 11:26 AM

So we pay for a device with a windows OEM on it, Lenovo agreed with microsoft to provide support.
They then decline supporting the Software, even though they validatred the windows version we are running.
 

They dont even support us on the forum, and require us to reinstall the entire operating system, before we can get hardware support :D

Why buy a bussines laptop then ?

No remind me why I bougth P53 at a cost of over 2000 $?

HP provides diagnostics support, this is just amazing...

 

1- Backup our machines because the vendor provides ZERO support.
2- Accept it and sell the blody thing.
 

I dont have 5 hours to reinstall my machine....
 

"Actually no, it doesn't. Support for OEM versions of Windows is provided by the OEM, i.e., Dell, Lenovo, HP, Acer, etc. In short, the company that made your computer. It's always been this way. That's the biggest reason why the OEM version of Windows is less expensive than the retail version of Windows.

 

As a practical matter, however, if you buy a computer from an OEM, I don't think you'll have any trouble obtaining support from Microsoft. As long as your product license is kosher, Microsoft doesn't ask how you came upon your copy of Windows.

 

With that said: The support that you get from Microsoft is often pretty crummy, to use a polite euphemism."
https://answers.microsoft.com/en-us/windows/forum/all/does-microsoft-support-windows-10-pro-oem/0dd04265-ada9-48c5-ae14-7d2f782e3984

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