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3 Posts

06-18-2018

United States of America

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P71 DVD drive works with DVD's but wont recognize blank or recorded CD's

2021-03-27, 21:54 PM

I have a P71 with the DVD writer in it.  I was trying to create a CD to install software on an old computer that crashed and discovered the drive will not recognize a blank CD.  Instead I used a DVD and was able to write to the DVD fine.  Further investigation indicates that the drive will not recognize any CD, blank CD's from different manufacturers, or pre recorded CD's, either data or music CD.  I use to be able to listen to music CD's on this drive so something has broke.  I would assume its software from one of the many forced Microsoft Windoze 10 updates.  I have uninstalled the drivers and re installed the latest one and still have the problem.  I removed the device from Device Manager and let the computer reinstall it and still have the problem.  I have also run the Lenova optical drive utility and it says I have the correct driver installed.  All indications are that the current driver does not work with my hardware on CD's.

I would appreciate any suggestions.  My current solution is to bring my old Toshiba laptop out of retirement and use the drive in it or use an external CD drive.

 

Thanks

 

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1570 Posts

01-08-2021

Philippines

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Re:P71 DVD drive works with DVD's but wont recognize blank or recorded CD's

2021-03-29, 13:40 PM

Hello swyatesO,

 


Greetings

 

Whenever you try a cd, is there any error message?
While the disc is in, have you checked file explorer D drive?

Have you tried these steps?:
https://support.lenovo.com/us/en/solutions/msh500104-your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs


https://support.lenovo.com/us/en/solutions/ht500425-cd-dvd-or-cd-rw-disc-cannot-be-read-thinkpad-ideapad

Update us how it goes

 


Regards, 
Lorenzo_Lenovo



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3 Posts

06-18-2018

United States of America

4 Signins

15 Page Views

  • Posts: 3
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  • Message 3 of 4

Re:P71 DVD drive works with DVD's but wont recognize blank or recorded CD's

2021-03-31, 12:20 PM

  It ejects the tray and says "Insert a Disc".  When trying to record through either Windows Media Player or the Lenovo supplied Power software, it also just ejects the disc and says to insert a blank disc.  But DVD's playback and record OK.

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4018 Posts

12-02-2007

United States of America

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Re:P71 DVD drive works with DVD's but wont recognize blank or recorded CD's

2021-04-03, 12:12 PM

Hello,

 

Optical drives have separate lasers inside of them for CD, DVD and Blu-ray media, because they all use different frequencies of light, and lasers operate at fairly narrow frequencies.

 

In this case, it sounds like the laser used for CD's might have failed.

 

Regards,

 

Aryeh Goretsky

 



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