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553 Posts

10-03-2011

Canada

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  • Message 21 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-12, 18:11 PM

Not sure what's so special about my P73, but I haven't had any issues installing 20H2 or any previous updates on my P73. But the first thing I did with mine, was putting a clean install of Windows on it. And updates were installed via ISO , rather than through Windows Update upgrade.

So I suspect issues reported might be caused by Lenovo's original image, not hardware or Windows per se.

 

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2666 Posts

06-13-2013

United States of America

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  • Message 22 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-12, 18:31 PM

@ jlamontagne wrote:

Hello Folks, the Win10 20H2 blocker has just been removed. I tried to update my P73 this PM and it failed but just tried again and the 20H2 update (from 1909) is going on while I write these words.

 

You never did finish up your report on whether or not this 20H2 upgrade ever completed successfully, or if it terminated in some otherwise unsuccessful fashion leaving you still at 1909?

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7 Posts

12-12-2020

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  • Message 23 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-12, 19:40 PM

After several and different attempts, the Win10 20H2 upgrade has repetitively failed with the following error. So much time being lost just to upgrade Windows 10 :(

So, the blocker has been removed but this result does not bring us anywhere (i.e.: I am still stuck to 1909). Anyone has been more lucky after the blocker had been removed?

I need to know if I am alone and then need to investigate further this other road block.

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7 Posts

12-12-2020

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  • Message 24 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-12, 21:04 PM

According to Microsoft, the error-code 0xC1900101 - 0x30018 means "obsolete (Lenovo) drivers" ... which might finally explain why an upgrade blocker had been added by Microsoft to Win10 20H2, at the first place:



ref: https://docs.microsoft.com/en-gb/windows/deployment/upgrade/resolution-procedures

As I am running Lenovo Vantage a few times per week and NO update are pending, @Lenovo, are you monitoring this thread?

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7 Posts

12-12-2020

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  • Message 25 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-12, 21:46 PM

While closely monitoring the upgrade, I have been able to see the BSOD and the name of the driver being in cause: RtsPer.sys ... the Realtek PCIE CardReader:


@Lenovo, would you have more recent drivers for this peripheral? It appears that the June 2020 version is problematic.

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2666 Posts

06-13-2013

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  • Message 26 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-12, 23:30 PM

My P73 (20QR) also has a Realtek PCIe Card Reader.

Currently installed driver on my machine is dated 6/8/2020, version 10.0.18363.21333. This matches the driver for that device you show as part of 20H2.

Looking at the support site the latest Lenovo-provided driver for this device is described on this page. The device itself is named: MultiCard Driver for Windows 10 (Version 1709 or later) - ThinkPad P53, P73. Looks like some P73 machines got a "Realtek PCIe CardReader" and other P73 machines got a "Genesys Logic PCIE card reader device". So the driver installer package is "MultiCard Driver" and actually has two different drivers inside it, for both of the two different card readers which might be on the machine.

It shows a CRITICAL fix released Sept 1, 2020, which is exactly the same 10.0.18363.21333 already installed and operational on my own P73:

CHANGES IN THIS RELEASE
  Version 1.1.10.10 (Genesys) 10.0.18363.21333 (Realtek)

[Important updates]
  Nothing

[New functions or enhancements]
  - (Genesys) Added DFX support.

[Problem fixes]
  - (Realtek) Fix SS and PoFx synchronization error which cause 0xA0 BSOD issue.


Regardless, it is already present on my own P73/1909 without causing a problem. Must have been installed automatically in the past few months through Vantage System Update. But perhaps there is now a conflict with something else in 20H2 even though it was problem-free on 1909?

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7 Posts

12-12-2020

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  • Message 27 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-13, 3:02 AM

@DSperber have you successfully installed 20H2 on your P73?

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2666 Posts

06-13-2013

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  • Message 28 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-13, 6:36 AM

@ jlamontagne wrote:

@DSperber have you successfully installed 20H2 on your P73?

 

The answer is no.

(1) No success from ordinary Windows Update, which has failed to tell me even that 2004 is available for my machine, much less 20H2. Still shows "2004 is coming, when your device is ready for it". So 20H2 isn't even available for "install now".

(2) No success from Windows Update Assistant to manually force 20H2 through Windows Update. Runs fine up to a point, but as reported earlier in this thread terminates early with "this PC can't be upgraded to Windows 10; your PC has hardware that isn't ready for this version of Windows 10".

(3) No success from "upgrade this PC" method available from the MS Create Win10 Installation Media page. This method implies a 4GB download of 20H2 Win10 installation files from MS, placed in \Windows10Upgrade folder temporarily where it gets run from.  Same early termination due to some hardware or driver incompatibility. Unclear what particular hardware/driver is incompatible, but presumably it is some new driver version provided in 20H2 being unsuitable with the hardware in my PC. Obviously this isn't the case for the currently installed operational 1909 Win10, where that very same hardware is clearly 100% properly supported by the currently running driver in the 1909 environment. Or, this is a "false" blockage because of a bug in an MS component, admitted by MS and supposedly fixed with that KB4586853 update resolved on Nov 30 (but yet to have its effects seen by me).

(4) No success from "in-place upgrade" method, which runs SETUP.EXE from an inserted [bootable] USB flash drive containing pure 4GB 20H2 Win10 install media built for normal use to install Win10 on a different PC. You would normally boot to this USB flash drive and install Win10 from scratch on a brand new machine or new hard drive. But the 4GB media itself on the USB flash drive can be used as well, for an "in-place upgrade" of an existing currently installed Win10 (say at 1909) to a brand new 20H2 Win10, by running SETUP.EXE from the root of the USB flash drive while actually operating under the existing 1909 Win10. This is very much like the "upgrade this PC" method except the 4GB 20H2 Win10 install media is coming from the inserted USB flash drive rather than needing a temporary 4GB download from MS placed in \Windows10Upgrade and run from there. This method also obtains another 500MB of more recent Windows Updates (post 20H2 base) and installs them as well, assuming an internet connection is available.

(5) No success from "in-place upgrade" method WITH NO INTERNET CONNECTION. This is a modified method (4) but suppressing the obtaining and installing of recent Windows Updates post-20H2 base. So it's a pure base 20H2 install. The theory is that the "errant defective upgrade blocker" is present in the recent Windows Updates, and if they can be prevented then the base 20H2 install should succeed. Didn't work for me.

 

My theory is that the "errant defective upgrade blocker" is actually part of my currently installed 1909 itself, having been installed sometime during this year since I bought the P73 in early June. Or, maybe it's in 1909 itself, since my P73 arrived originally with 1903 present. I did the upgrade to 1909 in late June, which (a) was offered to me by ordinary Windows Update, and (b) installed without a problem.

So that now, whenever I run from that current 1909 operating Wni10 (say to run SETUP.EXE from temp/external install media) to try and accomplish either "upgrade this PC" or "in-place upgrade", it is the "errant defective upgrade blocker" actually already present and living inside my current 1909 which comes into play eventually and terminates the 20H2 upgrade early.

It is also my theory that if MS thought they officially "fixed" this as of Dec 11, 2020 as described in this support article, claiming it was resolved on Dec 11 by KB4586853, then for me and my P73 I would dispute this. That may be their theory, but it also persistently attributes this issue to "An incompatibility issue has been found with Windows 10, version 2004 or Windows 10, version 20H2 when using an Thunderbolt NVMe Solid State Disk (SSD)." which simply is not the hardware story for anybody's P73 on this thread.

Nevertheless, no doubt this fix from MS in the past day or two is clearly why several users posting on this thread have reported just in the past day or two that magically 20H2 is now being made available through ordinary Windows Update.  Of course nobody's then actually been able to get to 20H2 successfully, but at least Windows Update is now apparently offering it... to others maybe, but still not to my P73.

I have not actually tried to do a full complete from-scratch install of a brand new 20H2 Win10 to my P73 using the bootable USB flash drive install media, and first wiping the target partition entirely clean and empty. Totally from-scratch brand new install. Of course I would first take a Macrium Reflect image backup of the boot partitions so that I could restore easily if the new from-scratch was also unsuccessful for this same ongoing reason, but at least it would be interesting to learn if the problem is a genuine hardware inability for the P73 to receive 20H2 (which is already denounced as false by @P600 who is running 20H2 Win10 Enterprise installed "retail", replacing the original factory installed Lenovo image probably of Win10 Pro). I don't have the P73 in my physical possession so it's hard to make this happen easily when somebody else is required remotely to be my "remote eyes and fingers".

Bottom line: I'm still at 1909. I will be in PM with with my inside-Lenovo contact on Monday, to see where we should go next from here. He's in the same boat I'm in with his own P73. The new information pertaining to the Realtek PCIe CardReader and its driver leaving "breadcrunbs" in the BSOD information, suggesting possible potential incompatibility with 20H2, this needs to be pursued.

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11 Posts

12-13-2020

United States of America

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  • Message 29 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-13, 8:00 AM

Lenovo ThinkPad P73 Type 20QR Model: 20QRS00400
Current on all Lenovo Website Support Updates and Lenovo Vantage Updates and BIOS at 1.26.

 

20H2 installed via Windows Updates failed: 20H2 Update failed after installation rebooted to finish the install.  Update stalled at 48% and blue screened with "Stop code: DPC_WATCHDOG_VIOLATION" (same as previous poster).

 

(Hyper-V Enabled in Windows and BIOS)

 

Windows uninstalled 20H2 updates and the system rebooted back to Win10 Pro 1909.
I then used Macrium Reflect and Restored a backup of Win10 Pro 1909 taken just prior to the 20H2 upgrade.

 

(Previous attempts to upgrade to 2004 and 20H1 and 20H2 failed, via .iso in place upgrades or clean OS installs, even with Hyper-V disabled in Windows and BIOS and other previous BIOS recommended changes).

 

Realtek PCIE CardReader driver at 10.0.18363.21333.

(Prior to this last 20H2 Windows Update install attempt, I uninstalled the Realtek PCIE CardReader and deleted the Driver, did the Windows Update to 20H2, next boot got the Update stalled at 48% and blue screened with "Stop code: DPC_WATCHDOG_VIOLATION" again).

 

No Thunderbolt SSD installed.  There is a WD My Passport USB device attached to the USB-C Thunderbolt port.  I tried removing that WD external drive and all USB drives prior to the install also and the install still failed.

 

Following commands and reboot ran prior to 20H2 install:

DISM.exe /Online /Cleanup-Image /StartComponentCleanup
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow

 

Lenovo ThinkPad P73 Type 20QR Model: 20QRS00400, i5-9400H CPU, NVIDIA Quadro P620 GPU, 1TB Samsung 970 EVO Plus NVMe SDD, 256GB Samsung NVMe SSD, 2TB WD Blue HDD, 80GB Samsung RAM (2x8GB + 2x32GB), Lenovo USB-C to Ethernet Adapter 4X90S91831, ToughBuilt Quick Access Laptop Bag TB-EL-1-L2, Klein Tools 58889 Padded Adjustable Shoulder Strap
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2666 Posts

06-13-2013

United States of America

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  • Message 30 of 52

Re:P73 owners: have you upgraded to 2004/20H2 successfully??

2020-12-13, 10:14 AM

@ USATC wrote:

No Thunderbolt SSD installed.  There is a WD My Passport USB device attached to the USB-C Thunderbolt port.  I tried removing that WD external drive and all USB drives prior to the install also and the install still failed.


As I wrote early in this thread (or maybe it was in my earlier thread asking for help when I first discovered several months ago after 20H2 first came out that I couldn't escape from 1909), I also eventually went to the trouble of disconnecting EVERYTHING EXTERNAL to my P73 before a recent attempt to break free from 1909. This included any external monitor (from Thunderbolt USB-C), external USB 3.0 backup drive, USB mouse and keyboard, Thunderbolt USB-C TOTO 13-in-1 mini-dock, etc. Everything.

This "pure P73" environment, laptop-only all by itself with absolutely nothing connected to it, is what I assumed the Lenovo 20H2 compatibility team must have been using on their P73 in order for them to somehow get 20H2 installed so that the P73 earned its "compatibility" merit badge. Today we know that can't possibly still be valid or true, but back then there must have been some explanation for why they didn't see the same issues we see now.

The operational theory behind the explanation for how the P73 could have possibly been deemed "compatible" months back when they presumably did their pre-release 20H2 testing has to be that this pre-release testing must have happened many months ago, before the "upgrade blocker" defect somehow got pushed out into our 1909 systems at some time in the past 3-4 months, and whose existence now is the reason we all can't get to 20H2. Can't be any other reasonable explanation for how Lenovo never saw this until now.

Anyway, they are certainly aware of it now. And they have close contact with MS. So somewhere in that vendor cooperation and definite awareness that something major is wrong here (and not just for the P53/P73 but for T470/T480/T490 and probably other newish machines), hopefully there will someday be a successful resolution.

 

NOTE: I had no problem getting to 20H2 on my P70. It, too, has a Realtek PCIe CardReader in it, but it's a much older version (with different Hardware ID) than is in use on the P73 and the current driver for it is older as well. Apparently that combination was no problem for 20H2.  Furthermore, the Thunderbolt hardware on the P70 is much older than that on the P73.

Similarly, although apparently there was a 20H2 blockage for T470, T480 and T490, I saw no such blockage for my own "naked T495" (i.e. one which has ZERO external devices of any kind, in other words just pure self-contained laptop)!! I don't know how these models differ, but surely the T495 must be very similar to the T490. So why did one work and the other fail??

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