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4 Posts

10-05-2010

California

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  • Message 11 of 37

Re: Phantom touches on W510

2010-10-19, 11:55 AM

Problem solved.

 

Lenovo tech support/customer service determined that the problem is the GOBI card. Disabling the GOBI card service resolves the problem. They were working on a new driver and when that is ready, the service can be turned back on.

 

To stop the Gobi device on the Lenovo W510:

Right click on “computer” then click on “manage”

Click on “services and applications”

Click on services

Type Q to find Qualcom Gobi 2000 download service

Right click, hit “stop services”

Icon will spin a few seconds. Wait till it stops.

Double click on Qualcom Gobi and then set to “disable”

 

I have not chedked to see if the new driver is available yet, as I'm busy with other stuff and not making use of the GIBI stuff at this time.

 

Otherwise, it is working fine now.

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5 Posts

10-23-2010

germany

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  • Message 12 of 37

Re: Phantom touches on W510

2010-10-24, 17:35 PM

Anyone got something new about the updated drivers? I'm having the same issue -

just disabling the card itself is not even worth to be called a workaround. IMHO you

could as well disable the multitouch-functionality.

 

in both ways you lose a significant feature - either multitouch or umts-capabilities.

 

 

the issue occured most significantly at my device, when signal-strenght is weak

and a heavy ftp-upload was running.

 

 

-w510usr

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3538 Posts

07-12-2010

Malaysia

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  • Message 13 of 37

Re: Phantom touches on W510

2010-10-25, 5:55 AM
Hi All,

In regards to Rover's post, that is the only temporary "workaround" as provided by engineering. The team are currently investigating this issue. If I receive any news, I will update here.

//JameZ
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49 Posts

11-03-2009

United States of America

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  • Message 14 of 37

Re: Phantom touches on W510

2010-10-27, 23:46 PM

Update to my posting of 13 Oct 2010 and 9 Oct 2010

 

The W510 returned from Lenovo Monday.

They replaced the network card (it works now)

And they replaced the WiFi (it works now)

They reimaged the HDD, so

I dutifully updated the Lenovo drivers not shown as current in the last three months.

I installed the latest Microsoft updates.

This took two days.

The system was running mostly stable with occasional brief interruptions from Multitouch instability, but anyway...

This morning I started installing applications.

I was immediately met with system freezes.

My Bluetooth mouse stopped working and required rebooting, then,

The MultiTouch got very sick, the cursor jumped around and the Taskbar moved itself from the bottom to the top.

I was unable to proceed with application installations.

Second Level Lenovo technicians figure this has to to with the screen.

An overnight shipping box is on the way.

I'm back using the reliable T500.

 

Yes, I am disappointed and very tired installing updates and applications.

 

P51, Ultra Dock, W540 20GBCTO, Ultra Dock, W520, 4270CTO, W510, 4318CTO; (2)T500, 2081CTO; Y560, 064657U, Y530, 405166U; T61p, 6465CTO, A31p, and L2461x Multi-touch Monitor, Mini Dock Plus Series 3
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3 Posts

11-04-2010

poland

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  • Message 15 of 37

Re: Phantom touches on W510

2010-11-04, 11:57 AM

Hello,

 

I have got five notebooks W510 with multi-touch screen and 3G modem. Their screens behave, like if being touched by a crazy jumper (see link). A month ago I sent two of them to the authorised Lenovo Service. They say, they still can not invoke such an phenomenon.

 

http://www.youtube.com/watch?v=EUPDH_jHvIQ

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49 Posts

11-03-2009

United States of America

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  • Message 16 of 37

Re: Phantom touches on W510

2010-11-05, 22:33 PM

Update to my postings of 27 Oct 2010, 13 Oct 2010, and 9 Oct 2010.

 

My W510 returned again from Lenovo last Monday.

 

The presenting problem was unstable desktop related to MultiTouch and jumping cursor and shifting TaskBar from bottom of screen to top.

Lenovo paperwork identified the failing element part number as PL307 (whatever that is)

Lenovo did not indicate any part replacement.

They reimaged the HDD and,

After reinstalling the Microsoft Updates and Lenovo Drivers updated in the last three months, I have not noticed any desktop instability nor cursor or TaskBar odd behavior. 

In fact it seem to me that for five days now the system with all applications reinstalled is functioning normally--ie they way I had hoped when I made the purchase.

 

I am most pleased.

P51, Ultra Dock, W540 20GBCTO, Ultra Dock, W520, 4270CTO, W510, 4318CTO; (2)T500, 2081CTO; Y560, 064657U, Y530, 405166U; T61p, 6465CTO, A31p, and L2461x Multi-touch Monitor, Mini Dock Plus Series 3
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119 Posts

10-13-2010

Regina, SK Canada

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  • Message 17 of 37

Re: Phantom touches on W510

2010-11-09, 4:21 AM

I just bought 2 new W510 laptops and BOTH of them have this same problem. Disabling the GOBI update service seems to help, but it doesn't seem to fix the problem.  When is Lenovo going to fix this?  My WWAN doesn't work either.  VERY disapointing!

 

Shan

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1 Posts

11-19-2010

Cambridge, MA

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  • Message 18 of 37

Spontaneous touchpad/touchscreen events on W510

2010-11-19, 1:33 AM

Hello,

 

Using a brand-new W510, I observe "spontaneous" touch events.  That is, the

laptop is freshly booted, and sitting untouched. As I watch, every few seconds

a grey circle roughly 1" in diameter pops up somewhere on the display. It seems

that events (not sure whether due to the touchpad or touch-sensitive screen) are

being triggered somehow.

 

Has anyone else seen this?  I've tried turning the touchpad sensitivity down, but

that does not help.


Thanks.

 

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3538 Posts

07-12-2010

Malaysia

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  • Message 19 of 37

Re: Spontaneous touchpad/touchscreen events on W510

2010-11-19, 3:43 AM
Hi sethteller,

This issue is currently being discussed here.

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Phantom-touches-on-W510/td-p/288682/page/2

Issue is currently being worked upon in engineering.

//JameZ
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584 Posts

11-04-2010

Canada

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  • Message 20 of 37

Re: Spontaneous touchpad/touchscreen events on W510

2010-11-22, 13:28 PM

JameZ, did you just posted a link that links back to the current page :-/ ?  Or am I missing something here?

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