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98 Posts

10-25-2008

NYC

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Resuscitating my W500 -- hang on OS install

2011-09-28, 11:12 AM

After the MB died in my 500 i upgrade (through work) to the 510.

I've had my 500 for a few months now after the new MB and its worked fine; i only

used it 2 or 3 times.  last time (about 2 months ago) screen froze and i haven't

been able to start 'er up again.

 

Spent this weekend trying to figure it out.

 

Starts and works perfect in Safe Mode.

In Normal mode, gets to windows splash screen and hangs.

 

Safe Mode is completely useless, can't uninstall anything.  Even tried starting the

MSI service, but nothing.

 

Recommissioned an HDD and doing a fresh install.  Win 7 won't even start to install.

Win XP will get all the way through to installing drivers (about 35 min mark), screen blinks,

and it freezes.

 

So sounds like a display driver issue.

 

The hardware works in SafeMode!

 

Can't seem to work through this its driving me nuts.

Tried it with internal graphics / discrete / every combination of BIOS settings, nothing

works.. gets to the same point, screen flickers, screen frozen.

 

I just tried it with an external monitor, disabled the LCD in bios.. maybe its the screen?

 

same thing happens.

 

Anyone have any thoughts before I leave this machine permanently in safe mode and

give it to the kid to throughly destroy?  (think: crayon death)

 

Thanks

Tony

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98 Posts

10-25-2008

NYC

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  • Message 2 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 11:15 AM
ps after the MB installation, its running the latest BIOS from the driver matrix (6fuj42uc).
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98 Posts

10-25-2008

NYC

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  • Message 3 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 13:34 PM

FWIW, i went through my bios and disabled EVERYTHING I could.

 

XP installed fine.

 

is it possible that the w500 has features not supported by XP?

 

Now I'll go through and slowly turn the switches on one by one...

 

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1597 Posts

05-29-2010

Singapore

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  • Message 4 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 14:39 PM

Hi, outofstepper

Maybe there are still hope for your W500.

Try reset your BIOS to default settings. Then change to compatibility mode for HDD for Windows XP. 

 

In Safe Mode, You could get to Computer Management, Event Viewer, System and see if there's any critical or warning information. From there, you would know what went wrong. If it comes out a lot of Disk or IO Error, which may means your hard drive or controller (part of System Board) is failing. If there's other message, you could just google it, or post it here for us to see. We are here to help. If I am not wrong, W500 have onboard Intel Graphics too. If 1 dies, at least the other could continue (maybe with Integrated / Discrete switch in BIOS)

Cheers :smileyvery-happy:

Peter

=============================================
Does someone post helps you? Give them a kudos as a reward, as they will do better to improve :smileyvery-happy:

Mark it as solved if the solution works for you, so it could be reference for others in the future :smileyvery-happy:

Refunded Set: W510, 4876-A11

Current Set: W520, 4284-A99

 

Dolby Home Theater v4!:

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W520-Sound-Enhancement-Thread/m-p/451401#M1551...  

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98 Posts

10-25-2008

NYC

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  • Message 5 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 15:38 PM
Thanks Peter, I appreciate it.

I spoke too soon, at any rate; machine just randomly shuts
down.

Can I ask what might be a very stupid question?

Do I need all that intel / drive matrix / etc etc drivers from lenovo
just to set up a box for surfing the web?

I haven't installed any of those, figuring the XP disc would have
all the basics to get me going.

Tony
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1597 Posts

05-29-2010

Singapore

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  • Message 6 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 16:46 PM

Hi, outofstepper.

 

Machine just randomly shut down? Probably try updating all the drivers 1st (below) and monitor the situation. Install ThinkVantage Toolbox and do a full hardware scan if possible.

That's a good question. Not stupid, as this is part of learning process. The more you ask, the more you know. :D

You would probably need Wireless or Ethernet Card driver to surf the web in W500.
However you need all the drivers in order to use all the components.

1. You can go to the Lenovo Website (with other PC) and download the following drivers it to a USB, then insert to your W500 and install a and b
a. Either 1 of it 1st or both: 
- LAN drivers (if you are accessing Internet with Ethernet cable) 
- WLAN drivers (if you are accessing Internet with Wireless)

 

b. ThinkVantage System Update (Note, different OS, different version of System Update)
 

2. After installing ThinkVantage System Update, restart the computer. Open System Updates, run and update all the listed drivers, updates, etc. 
If you install only 1 of the a. The other 1 of it would be installed by System Update. 


Nope, XP disc install the OS and at most some of basic drivers (not optimized for performance or usability)

 

I would suggest you update all Lenovo drivers as a base. If not all drivers are installed, some functions / components are not able to work. Drivers are software to control the hardware.

You should get back the whole machine working if all drivers are updated successfully, provided without any failed components.

  

Cheers :smileyvery-happy:

Peter

=============================================
Does someone post helps you? Give them a kudos as a reward, as they will do better to improve :smileyvery-happy:

Mark it as solved if the solution works for you, so it could be reference for others in the future :smileyvery-happy:

Refunded Set: W510, 4876-A11

Current Set: W520, 4284-A99

 

Dolby Home Theater v4!:

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W520-Sound-Enhancement-Thread/m-p/451401#M1551...

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98 Posts

10-25-2008

NYC

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  • Posts: 98
  • Registered: ‎10-25-2008
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  • Message 7 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 17:09 PM
Thanks again.
The machine is now basically in an endless reboot loop. I get
to the log-in window, and it'll reboot.

If I actually log in I've got about 4 mins to do something.

In safe mode all works fine, but I can't install System Update.

What're the odds that my motherboard drivers are not correct?
Is this the "Intel Chipset" from Lenovo? Or is it something else?
How do I even check whats installed for the MB?


-Tony
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98 Posts

10-25-2008

NYC

610 Signins

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  • Posts: 98
  • Registered: ‎10-25-2008
  • Location: NYC
  • Views: 1295
  • Message 8 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 17:54 PM
you know what is exquisitely frustrating?

That everything works in safe mode.

(except installers/uninstallers)
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98 Posts

10-25-2008

NYC

610 Signins

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  • Posts: 98
  • Registered: ‎10-25-2008
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  • Views: 1295
  • Message 9 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-28, 18:20 PM
a hint! maybe..

using wmic command in windows (safe mode) I have learned
that my machine thinks its a TP-6F____

I've tried to change the model type (4058-CTO) with the
bios CD but it only let me change the last 3 digits (CTO)
the first four were blank.

On my w510 it reports what it actually is.

Could this be a clue that something is amiss?

Tony
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98 Posts

10-25-2008

NYC

610 Signins

1295 Page Views

  • Posts: 98
  • Registered: ‎10-25-2008
  • Location: NYC
  • Views: 1295
  • Message 10 of 11

Re: Resuscitating my W500 -- hang on OS install

2011-09-29, 15:40 PM
Ok so i realize I dumped a lot of info fast.. but can anyone shed
some light on why a bios update wouldn't fix a model ID problem?

system update won't work because it can't identify what system
I have.

are there motherboard specific drivers I'm missing?
(other than the chipset drivers on lenovo support site)
did tech support put in a motherboard from a different model?
or something else stupid?

is it me?
maybe my breath smells. :(

Tony
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