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2024-07-05 10:44:49

Shutting Down instead of going into Sleep Mode - ThinkPad P14s G1 Ryzen 7

A few weeks ago I purchased a refurbished ThinkPad P14s G1 and I'm very satisfied with it! The only problem I have encountered is a non-working sleep mode.

Instead of going into sleep mode, the laptop completely shuts down. This happens both when manually selecting sleep through Windows Start and when closing the lid. I have tinkered with the Windows settings multiple times, updated Windows and drivers, and looked into the BIOS. The problem still persists.

What else could I try to make the sleep mode work properly so that my open programs do not close? 

 

Thank you in advance!

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Solution
2024-07-05 20:43:47

Re:Shutting Down instead of going into Sleep Mode - ThinkPad P14s G1 Ryzen 7

Hello guest36851,

Welcome to Lenovo Community

I understand that your ThinkPad P14s G1 shuts down instead of going into sleep mode.
Kindly try the following:
-reload the BIOS default settings, be sure to save
-install all applicable updates from the support site
-check Power Settings: Ensure that the power settings are correctly configured. Go to Control Panel > Power Options > Change plan settings > Change advanced power settings. Look for the "Sleep" section and make sure the settings are correct.
-check if Hybrid Sleep is available, you may check this under advanced power settings menu mentioned above.
-check for Conflicting Software: Sometimes third-party software can interfere with sleep mode. Try performing a clean boot to see if the issue persists.
Hope this helps.
Let me know what happens.

Best regards,
Lorenzo_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
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Replies

Shutting Down instead of going into Sleep Mode - ThinkPad P14s G1 Ryzen 7

Solution
2024-07-05 20:43:47

Re:Shutting Down instead of going into Sleep Mode - ThinkPad P14s G1 Ryzen 7

Hello guest36851,

Welcome to Lenovo Community

I understand that your ThinkPad P14s G1 shuts down instead of going into sleep mode.
Kindly try the following:
-reload the BIOS default settings, be sure to save
-install all applicable updates from the support site
-check Power Settings: Ensure that the power settings are correctly configured. Go to Control Panel > Power Options > Change plan settings > Change advanced power settings. Look for the "Sleep" section and make sure the settings are correct.
-check if Hybrid Sleep is available, you may check this under advanced power settings menu mentioned above.
-check for Conflicting Software: Sometimes third-party software can interfere with sleep mode. Try performing a clean boot to see if the issue persists.
Hope this helps.
Let me know what happens.

Best regards,
Lorenzo_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

1
1

Was this solution helpful?

Your feedback helps us improve!
2024-07-06 21:17:28

Re:Shutting Down instead of going into Sleep Mode - ThinkPad P14s G1 Ryzen 7

Thank you, reloading the BIOS default settings has resolved the problem. :)

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2024-07-25 19:03:29

Re:Shutting Down instead of going into Sleep Mode - ThinkPad P14s G1 Ryzen 7

Glad to read it was fixed.
We appreciate for updating us here.
Cheers


Regards, 
Lorenzo_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

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0

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