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27 Posts

01-20-2019

United States of America

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  • Posts: 27
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[Solved] P52 IR Camera Crashed after updating latest windows

2019-01-20, 10:40 AM

OS: Windows 10 Pro for Workstation, version 10.0.17134.556

 

After installing the latest patch of Windows KB4480976, my Windows Hello with IR Camera doesn't work, no matter upgrade the driver of IR camera or rollback it.

 

At the first time, I was glad to found that the Windows has already set a recovery point for me before the execution of installing the patch, but in the end, the system shows a blue screen to me when I reboot from a "successful recovery process".

 

Finally, I made a USB drive booting my laptop and rollback the "rollback", now I can enter the desktop, but still has the problem with IR Camera.

 

============= Update ===============

 

Finally, I found that the ESET blocked the svchost process to access IR Camera... 

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2506 Posts

05-01-2010

United States of America

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  • Posts: 2506
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Re: [Solved] P52 IR Camera Crashed after updating latest windows

2019-01-20, 15:05 PM

Thank you for the update. It's usually good to disable security applications before updating and/or doing installations -- especially cameras and printers.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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