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11 Posts

09-02-2015

France

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Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-05-09, 7:42 AM

Hello Community,

I just installed this driver this morning :



Thanks for the help!

My config: ThinkPad X1 Extreme Gen3 - Windows 10 Pro 64bit - 20TKCTO1WW - BIOS N2VET26W 1.11
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8 Posts

05-09-2018

Netherlands

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-05-09, 14:05 PM

Same here with a P51 after updating to Windows 10 1803

By installing the old driver  (5.2.3527.26)  i could get it to work again...

 

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8 Posts

05-09-2018

Netherlands

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-05-09, 14:05 PM

Same here with a P51 after updating to Windows 10 1803

By installing the old driver  (5.2.3527.26)  i could get it to work again...

 

0 person found this solution to be helpful.

This helped me too

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11 Posts

09-02-2015

France

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-05-10, 11:56 AM

Hey DBo_,

Thanks for the reply, indeed that's the only solution so far...

I went into the device manager, looked for the fingerprint device and rolled back the old driver.

What I fear now is the new Windows update, will it crash it again?

My config: ThinkPad X1 Extreme Gen3 - Windows 10 Pro 64bit - 20TKCTO1WW - BIOS N2VET26W 1.11
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6 Posts

08-10-2010

United States of America

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-05-17, 7:06 AM

Hello ! It's a good solution, but where did you find the old driver ? The "roll back driver" button is greyed out ... did you find it at lenovo  ?

 

Thanks

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6 Posts

08-10-2010

United States of America

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-05-17, 8:43 AM
Problem solved, followed what @someotherguy said on another forum (https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Synaptics-WBDI-SGX-disabled-Fingerprint-broken-on-P71-after/m-p/4073768/highlight/true) page 4 :
1. open device manager

2. expand "System Devices" category

3. right-click on "Intel(R) software guard extensions device, then choose "update driver"

4. choose the option about "search automatically"



fingerprint driver depends on Intel software guard extensions driver, and I think there may be a mismatch here. Updating BOTH fingerprint driver AND intel software guard extensions driver may fix the problem.
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8 Posts

05-09-2018

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-05-18, 6:07 AM

@Simoncusonnet:

 

The driver is not directly downloadable.

I looked in te latest Lenovo driver readme and found that the previous driver was named N1MGF10W  while N1MGF11W is the latest.

I did a google search on N1MGF10W and found a big upgrade package containing this driver. 
With a trick i could extract the driver from it.   Installed it and ok....

 

But before that i already upgraded the Intel Software Guard Extensions with a driver direct from the Intel website.

This can be a prerequisite.  but at the moment i did not investigate further.

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4 Posts

09-11-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-09-11, 17:15 PM
Hi DBo_



I have been trying to find the driver, and wasn't able to.

Could you please be more specific on how you found it, extracted it and installed it please?



Thanks!
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9371 Posts

01-13-2008

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Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-09-11, 17:10 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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09-11-2018

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  • Message 9 of 9

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

2018-09-20, 15:31 PM

I found a direct download for all historical drivers for the fingerprint reader in the official chinese Lenovo site. The past versions are below, and the N1MGF10W is there.

Here it is:

https://think.lenovo.com.cn/support/driver/driverdetail.aspx?DEditid=17455&docTypeID=DOC_TYPE_DRIVER&osid=245&treeid=12930&args=%3Fyt%3Dpt%26categoryid%3D12930%26CODEName%3DThinkPad+P71%26SearchType%3D0%26wherePage%3D2

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