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09-18-2020

VE

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System Security Tamper and BIOS password Lenovo P51

2020-09-18, 19:59 PM

Hi, nice to meet you guys.

 

I have been doing IT support for Lenovo's PCs 8 years ago. But, at this time, a get very stuck in this.

 

I have a P51 that shows me just after turn it on the following message: System Security - Bottom cover tamper detected. PRess ESC to continue (That's ok because I alreaddy got cover out).

 

 

 

But just after that, the system requires me a Fingerprint (it's ok, and my finger pass).

 

 

 

 

Later, the system requires me a PASSWORD or maybe a PIN, I think it is for the BIOS but I don't remember that. I just have the supervisor password, but that password doesn't work with it.

 

 

How Can I do to restore my BIOS settings, user PIN/password, and Tamper Advice?.

 

The machine doesn't let me get into the BIOS, I press F1, F2, F11, F12 but the only message that I get always is "System Security blablabla"

 

Support Lenovo doesn´t give me information about it. They only said to me "Give it to a service support agent".

 

I don't know but It should be a way to restore de BIOS setting with my Supervisor Password.

 

Please, help me. Thank you very much in advance.

 

PD: Attached you can see some pictures of the screen.

 

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11279 Posts

01-02-2010

US

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Re:System Security Tamper and BIOS password Lenovo P51

2020-09-18, 23:26 PM

If you have a power-on password and a supervisor password and they are different, it will prompt for the power-on first.  If you hit ESC, it will let you in with just the supervisor PW.  If that isn't what's going on, you have forgotten the supervisor password


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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166 Posts

11-27-2007

US

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Re:System Security Tamper and BIOS password Lenovo P51

2020-09-23, 5:47 AM

The system comes with the SENSORS disabled. This is for Administrators to know if a device has been tampered with (since a lot of the internal components can get expensive, sometimes exceeding the cost of the machine (running 64/128GB of ram and three SSD's totaling 8TB is NOT cheap - I know! - ). As part of the setup process (enabling the sensor/s), one must enable certain security features. 

 

If you are or are not the one that enabled these security features, you can find additional information to your questions here:

 

 

https://download.lenovo.com/pccbbs/mobiles_pdf/p51_hmm_en_sp40k88791_01.pdf

 

Currently own: X220T, X220, X230, X250, T430, T450, W550s 3K,
P50 4K Xeon 64GB, 4TB SSD, 1TB SSD, 1TB SSD
P50 FHD (Upgraded), 48GB, 1TB SSD, 1TB SSD, 2TB Spinner,
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