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24 Posts

12-22-2018

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  • Message 21 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-05-30, 15:07 PM

This is getting painfully annoying . Where is support on this ?

Could someone confirm that getting new motherboad fixes this issue ?

This is getting awfully irritating . I cannot start my laptop docked .

Finger print authentication does not work properly

It takes 60 secs or more to boot and get me to a login screen .

 

 

T410 T440 T470 P-52
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6343 Posts

10-29-2009

NC

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  • Message 22 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-05-30, 16:44 PM

 wrote:

This is getting painfully annoying . Where is support on this ?

Could someone confirm that getting new motherboad fixes this issue ?

This is getting awfully irritating . I cannot start my laptop docked .

Finger print authentication does not work properly

It takes 60 secs or more to boot and get me to a login screen .

 

 


I'm sorry for this trouble.  Please try this solution.  If it doesn't work for you, take screenshot of the error and post it here.

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P52-4K-reboot-three-times-forever-after-Update-Intel-ME/ta-p/4422995

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24 Posts

12-22-2018

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  • Message 23 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-05-31, 14:51 PM

T410 T440 T470 P-52
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  • Message 24 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-05-31, 19:05 PM

"Error 85: Communication Error" means that Intel ME driver is disabled or not installed.  Can you look in Device Manager for "Intel(R) Manage Engine Interface"?  Is it there?  Is it showing any problem?

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3 Posts

05-24-2019

AT

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  • Message 25 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-05-31, 19:22 PM

@

Please note that the bug we have here is a new one it happens with the Firmware version 12.0.35.1427 and with it, the ME seams completely dead, it is no longer detected in the device manager.

 

This new bug needs a new Fix.

 

Your trackrecord lenovo with regard to ME upgrades is really bad as it seams :/

 

@Samuraijack

We have 3 identical P52 Laptops and on two of them the 12.0.35.1427 firmware instaled just fine, so its some conditional bug that only bricks at best 1 out of 3 devices, probably even less.

If you get a new mainboard than the issue will be gone, but you may consider never ever ever again update the ME firmware, as it seams lenovo has here some issues that reapear every odd update. 

 

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24 Posts

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  • Message 26 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-01, 1:53 AM

Hi , 

Intel ME does not even show up under software components . 

T410 T440 T470 P-52
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24 Posts

12-22-2018

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  • Message 27 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-01, 2:00 AM

Hi , 

Thanks for taking time to respond on the forum . 

So the only thing i can think of out of the ordinary, i have enabled HDD passwords for OPAL encryption on my 2 SED's . 

Both the SED's are lenovo factory original parts . I don't have ton of software on my the win10 image . 

I mostly have everything i run on virtual machines . If i change the board i always run into the licensing issues . 

Also the last time they replaced the board they did a lousy job of putting my laptop back together . 

I have a loose hinge and my laptop lid does not sit flush on the Laptop . 

I cannot afford downtime .so i avoid calling them . 

Note : Also by the responses i get when i call the HD i don't feel very confident they know what they are doing . 

            Standard fix seems to be just doling out parts . 

But looks like this is what i will need to do . 

 

T410 T440 T470 P-52
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  • Message 28 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-03, 14:25 PM

 wrote:

Hi , 

Intel ME does not even show up under software components . 


I think there is no solution for you except replace motherboard again.  We had a problem with a batch of replacement motherboards, sounds like you got a bad one before.  Sorry for this trouble.

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6 Posts

11-28-2018

AT

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  • Message 29 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-03, 14:38 PM

@someotherguy

So you are telling me that if intel ME is not showing up in my BIOS is should contact the service to get a replacement mainboard?

So you are not working on a software fix to get the broken ME working again or know that such fix is impossible.

 

Why is a new board needed, couldn't your technician just came with a flash programmer and reflash the firmware, afaik there are two chips exposed under the lid just for such a purpose. And iirc the chip holding the UEFI is the same holding the ME firmware.

 

 

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112 Posts

07-14-2017

GR

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  • Message 30 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-04, 10:56 AM

Dear someotherguy,

 

All this Intel ME problems have become a real pita for so many people for so much time.

I can assure you that users affected are totally confused, displeased (to say the least), uncertain if they should ever update again anything related to Intel ME and if that would be useful.

Since all this "Intel ME" fuss can brick a machine, or render it highly disfunctional...

 

The least expected from Lenovo is a full, detailed update/notice to the users:

  1. Which "ME" items are the source of the problems.
  2. Which systems are affected (with sn ranges)
  3. What solutions (if any) are there per case
  4. What would the impact for users with missing ME items (because they must balance against sending back machines to technical support - which is not exactly a nice experience in many countries)

Can you please help us all with this?

 

 

P52, 8850H, P2000, 2x16GB RAM
2x512GB NVMe, 1TB SSD
W10 pro 1909
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