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6343 Posts

10-29-2009

NC

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  • Message 31 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-04, 12:58 PM

I totally understand your point.  We are preparing information for worldwide service teams to handle these problems.

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24 Posts

12-22-2018

US

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  • Message 32 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-04, 13:19 PM

Dear Someotherguy .

Please give me some direction .

Do i need to wait for a fix which will eventually come or do i call it in and get main board replaced ?

 

Thanks .

T410 T440 T470 P-52
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3 Posts

05-24-2019

AT

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  • Message 33 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-04, 13:40 PM

@Someotherguy

I would also like to know if there will be a fix that does not include hardware replacement.

 

My experience with the last time I got a new board (one of the USB ports on my unit was dead on arrival) was terrible, the first technician came with the wrong board, the second one, replaced the board but broke one of the heat pipes, resulting in a 20% worst peek CPU performance in comparison to the two other units we have, the 3rd technician came with the wrong cooler assembly, the 4th one with the right one but with massive shipping damage, only the 5th visit resulted in my unit being put into an acceptable state. This ordeal took me an entire month!

I really do not whant to repeat that, and an offering to get an entire replacement laptop but having first to send the working in and waiting a month for the new replacement is also laughable! We need the hardware to work on so waiting 4 weeks is not an acceptable solution.

The only good thing in all that was that at no point in time the unit was completely unusable.

 

And now this massive QC oversight releasing two bogus firmware updates within half a year, this is really a joke.

 

So what’s next I get a board replacement to get the ME fixed and they break again something, how about the screen, I mean that’s aside of the keyboard and (small stuff ram/ssd) the only thing that’s still from the factory in this unit.

I really don’t what to go through that ordeal again, since it is obviously a firmware issue, it should be possible to fix without hardware replacement, worst case is that you need to send a technician to use a hardware SPI flasher to reflash the broken ME partition on the flash chip, heck I could probably even do that myself if you send me a working image and some instructions on which of the two flash chips to put it on.

 

Cheers

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112 Posts

07-14-2017

GR

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  • Message 34 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-12, 16:54 PM

Still no news here...

 

Just to clarify, what is expected is a detailed Knowledge Base article that users can refer to authoritatively (not instructions to support centers all over this globe).

P52, 8850H, P2000, 2x16GB RAM
2x512GB NVMe, 1TB SSD
W10 pro 1909
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7 Posts

04-08-2019

US

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  • Message 35 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-12, 23:59 PM

Still waiting for the available solution other than having the motherboard replaced.

Who can ensure whether the new motherboard would not have new issues?

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24 Posts

12-22-2018

US

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  • Message 36 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-18, 14:54 PM

Can we get any response from Lenovo here ?

Please don't go cold on forums like this .

 

T410 T440 T470 P-52
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3 Posts

05-24-2019

AT

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  • Message 37 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-23, 18:41 PM

So what should the victims of this bug now do?

Get a technitian to bring a new Mainboard?

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24 Posts

12-22-2018

US

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  • Message 38 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-24, 15:20 PM

My Patience has run out . I got a new laptop from work , this time i got an HP with AMD .

So i caught a break and called in my P52 board replacement .

It should be fixed tommorow . I will then again run an update and post it for you guys .

 

Thanks .

T410 T440 T470 P-52
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24 Posts

12-22-2018

US

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  • Posts: 24
  • Registered: ‎12-22-2018
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  • Message 39 of 39

Re: Thinkpad P52 Intel ME is gone after update the Firmware....

2019-06-25, 20:43 PM

So , i had the tech replace the main board and did an update of the BIOS and Intel ME, both went fine .

No issues this time around . so i think this is a random bug and the mainboard replacement does fix it . 

 

update 1 : I noticed that my Laptop is no longer a space heater like it used to be after that bios update .

update 2 : My finger print sensor also works a lot better .

 

I think it is worth it getting the systemboard replaced .

 

T410 T440 T470 P-52
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