Hi, Martin
Let me thank you for your somewhat lengthy, yet actuating reply.
Harsh is it may sound in my retort, I strongly disagree with your reasoning, which is, basically, to shift the onus of verifying what one buys and pays for (and therefore the fault if something doesn't come out as expected) on to me as a consumer
wrote:
You are right as it's not mentioned...
... The fact is that NOWHERE it is mentioned that the cable and caddy, for HDDs not purchased, are INCLUDED in your machine. Did you see somewhere that they ARE included, or did you just assume?..
...The tray and cable where not promised. The information about Lenovo not shipping them if the HDD wasn't purchased with the machine, was in the open and easily found. You should have been able to find it too.
You are wrong.
Again, as I said, what was promised was a particular MTM, the specifications of which on the producer's page on the Internet mentioned three hard drives. Therefore, I expected to insert three hard drives I purchased beforehand as per the specifications, at no additional cost. You fail to prove that "the information about Lenovo not shipping them if the HDD wasn't purchased with the machine, was in the open and easily found" As I said before, at least it should have been mentioned in the specs, if not in a retailer's site description of the product.
By the way, where exactly "was it in the open"? I researched my machine before I ordered it, too, to learn what to expect, but, "like many other users", did not come across it. Is it my fault or Lenovo's?
wrote:
Optional means it's an option, and "Up to" means that those vary by machine, thus options. CTO means Custom To Order, which means the PSREF describes the available options, not a specific machine. What you order decides what gets installed in the machine, that is the parts needed for proper operation of the ordered machine. There are separate specs specific to pre-built machines, and they describe exactly what is included in those.
Again, as I wrote above, optional is indicative to me as a consumer that something else needs to be done for that optional to work, such as additional parts MUST be installed.
Where I live, there is no CTO. Only certain MTMs offered by the retailer who describes it, as per the law, by disclosing what's already inside. No mention of specific FRUs or CRUs or any other options. Again, Lenovo already decided for me what would be installed (or not). Nowhere has it been mentioned that the parts in question have not been intended to be pre-installed in my MTM, whereas the possibilty to insert an HDD of my choice has been mentioned as per the specs.
wrote:
"I now have to go to NO ONE OTHER but the prodcuer and pay WHATEVER they ask, as, <...>, there is NO OTHER OPTION for me" - Same as in milking robots, tractors, Apple products, smartphones, home appliances, and most stuff electronic. What you are talking about is "Right to repair", and NOT a Lenovo-specific issue.
Wrong. What I am talking about is the consumers right to be able to deduce the final cost of the product in question. Check this link to read up on how Lenovo (and others, to be sure), make an extra buck by limiting consumer choices.
Had these parts been freely available for purchase at competitve prices from numerous vendors, and installable as a CRU, I wouldn't have raised a single objection.
wrote:
With Lenovo, you don't need special, restricted tools, to change those parts like Apple, John Deere and others do. Lenovo is very nice in that regard. When you need a special tool (like the keyboard tool), it's available through the regular part distributors for the price of the tool + shipping and taxes. Sure, their stock levels could be better, but at least they DO sell the parts.
As a consumer, I don't need, by default, any special tools from anyone to work my machine or install a CRU. Full stop.
wrote:
I understand the problem you have, but unfortunately, your expectation is wrong. Lenovo could have chosen to include the part, making it's machines more expensive for everyone at the benefit of a small percentage of their users. But they understand that not all buyers are modders ..
Installing an HDD as advertised per specs, is not modding, imho...
wrote:...We must consider the whole context, not only our needs. I'm glad Lenovo has great, flexible machines like the P series ThinkPads with 5 years of support.
My P-53 warranty stipulates a 4 year product life (!)
I feel now emboldened by your post to press legal charges against Lenovo violating mu consumer rights
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